GNYADA July 2014 Newsletter

Summer School is in Session

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Continuing with a program that is popular with dealers, GNYADA has offered training classes throughout the summer at the Center for Automotive Education & Training. Sign up now to keep from getting locked out!

Mastering the F&I Presentation From Greeting to Signature: A Step-by-Step Guide to increasing

2014 Franchise Law Update Experts will discuss the impact of the changes on dealership opera- tions and important new dealer rights and protections under the amended New York State Franchise Motor Vehicle Dealer Act. Don’t miss this opportunity to discover vital protections afforded dealers’ under New York’s Franchise Law. Presented by Douglas Clark, Esq., Wilson, Elser, Moskowitz, Edelman & Dicker LLP and Richard Sox, Esq., Bass Sox Mercer

Registration is fast and easy.

Online: www.autoedcenter.com/ education/seminars.php Call: GNYADA Education & Training team directly at 718.640.2012 Email: Carole Rogner at Carole@gnyada.com .

F&I sales for your dealership Presented by Ken Carlson, MANAGE-RITE, Inc. August 7, 2014 10:00am-4:00pm

Introduction to Automotive Billing

Learn the essential steps to becoming a successful biller Presented by Jean Marie Rugg, General Manager DMV Direct

August 20, 2014 10:00am-4:00pm

September 24, 2014 9:30am-12:30pm

Effective Onboarding and Training Programs

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Some dealers have very sophisticated “onboarding” and mentoring pro- grams for new hires, while others don’t find out they have a new employee on the job until that person comes looking for their first pay- check. Compli has offered the fol- lowing key points to make sure your dealership is getting the most from new hires. Consistency is important You must have a defined process that is followed for each candidate and new hire. This is much easier when done through automation. If done right, great onboarding and training will dramatically reduce the time it takes to move an employee

from a “beginner” to a “peak per- former.” Not surprisingly, 76% of employees surveyed said that train- ing was the “most important” thing a new employee needed to be able to contribute quickly. Some dealers leave only a short time to “onboard” employees, but even so, there are steps to make that time have more of an impact for the new employee. These simple steps can improve your orientation program: Be on time Stay focused on your new employee Pick a setting free of distractions Make sure your forms are current and professional (electronic is even better!) n n n n

Don’t ignore the need for your new employee to socially inte- grate into their new team Pay attention to how you commu- nicate your company culture Have clear job descriptions, goals, and performance metrics documented for new hires. The takeaway: onboarding doesn’t have to be time-consuming, if it is managed properly. Getting the new employee situated can be time very well spent and produce immediate ROI. n n n

GNYADA thanks Jason Porter of Compli for material for this item.

Greater New York Automobile Dealers Association • www.gnyada.com

The Newsletter • July 2014

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