GNYADA_2014_Fall_Seminars

THE DOS AND DON’TS OF AUTOMOTIVE BILLING Learn the essential steps to becoming an efficient and effective biller.

THE RISE AND FALL OF YOUR CSI Deliver customer service experience that separates you from the pack. Presented by Dave Finley, Sr. Consultant/Business Development Trainsmart, Inc. N EW

Presented by Jean Marie Rugg, General Manager DMV-Direct

Date: Time:

Date: Time:

December 9, 2014 10:00am-4:00pm

December 11, 2014 10:00am-4:00pm

Member Fee: $125.00

Member Fee: $125.00

After attending this seminar you’ll experience a faster, more accurate billing process Learn to properly complete the necessary paperwork for processing a motor vehicle deal - from stocking through completion of the title and registration process. Each attendee will receive a complete refer- ence manual to take back to the dealership. WHY SHOULD I WORK FOR YOU? Learn the diverse set of skills you need to manage your dealership’s greatest resource – its people. N EW

This seminar is packed with tips to create that “WOW” moment for all your customers. Developing a customer-centric culture is critical to building solid customer relationships. This workshop will teach everyone in your dealership to understand their role in providing an exceptional customer experi- ence that goes way beyond customer satisfaction.

Presented by Bill McAndrews, William D. McAndrews & Associates

Date: Time:

December 10, 2014 10:00am-1:00pm

Member Fee: $85.00

This seminar is chock-full of great tips on attracting and obtaining a talented workforce.

You compete to attract and retain employees who have rising expectations for financial compensation, quality of work, and advancement opportunities. Learn to develop a culture that attracts great people, make the most of your available resources, and accel- erate goal achievement.

EDUCATION & TRAINING PROGRAMS FOR THE RETAIL AUTOMOTIVE INDUSTRY register at www.autoedcenter.com/education/seminars.php, email carole@gnyada.com or call: 718.640.2012 11