GNYADA_2014_Fall_Seminars

CONQUERING OBJECTIONS Learn how to overcome common objections and turn that "no" into "yes."

MANAGING DIFFICULT PEOPLE Never again fall victim to those who make life miserable for the rest of us.

Presented by Frank Phillips, FCP-Sales Masters

Presented by Bill McAndrews, William D. McAndrews & Associates

Date: Time:

September 17, 2014 10:00am-4:00pm

Date: Time:

September 23, 2014 10:00am-1:00pm

Member Fee: $125.00

Member Fee: $85.00

This seminar will give you the tools to overcome all your customers’ hesitations when they’re in your showroom or on the phone. Discover an arsenal of strategies that will conquer objections, influence customer buying decisions, and successfully close more sales. The techniques you’ll learn in this powerful seminar will give you the edge when it comes to overcoming objections and finish- ing the deal. SERVICE ADVISOR TRAINING: THE LINK BETWEEN THE CUSTOMER AND SERVICE DEPARTMENT Service advisors will master customer concerns, and learn to put the most difficult sales objections to rest.

This seminar is packed with practical tips guaran- teed to make Managing Difficult People easier!

Learn strategies for getting adversaries to cooperate, bullies to back off, wallflowers to open up, and chronic complainers to quiet down. Knowing how to deal with difficult people at work will allow you to approach your staff with greater confidence.

FRANCHISE LAW SEMINAR

Presented by GNYADA

Date: Time:

September 24, 2014 9:00am-12:00pm

GNYADA Member Fee: FREE

Presented by Frank Phillips, FCP-Sales Masters

The Greater New York Automobile Dealers Association is pleased to present this special program exclusively for Dealer Principals and General Managers to discuss dealer rights under the New York State Franchise Motor Vehicle Dealer Act. Leading franchise law experts from New York and around the coun- try will address hot topics and latest trends. Don’t miss this opportunity to discover the key protections afforded under New York’s Franchise Law.

Date: Time:

September 18, 2014 10:00am-4:00pm

Member Fee: $125.00

The seminar will teach service advisors how to achieve peak performance, increase sales, and raise customer satisfaction. In this day of intense competition, it has become vital that service advisors take their selling skills to an advanced level. Service advisors will learn to mas- ter how to overcome objections, telephone closing techniques, building CSI, and much, much more.

EDUCATION & TRAINING PROGRAMS FOR THE RETAIL AUTOMOTIVE INDUSTRY register at www.autoedcenter.com/education/seminars.php, email carole@gnyada.com or call: 718.640.2012 6

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