2015-2016 GNYADA Automotive Workshops and Seminars

Effective BDC Management Strategies essential techniques for coaching your bDc into delivering higher performance and better results.

GNYADA’s Billers’ Workshop the essential steps to becoming an efficient and effective biller.

Date: Time:

Wednesday, August 17, 2016

Date: Time:

Wednesday, August 3, 2016

10:00am-1:00pm Instructor: Mark Rodriguez

10:00am-4:00pm Instructor: Jean Marie Rugg

Auto Client Care, Inc.

General Manager DMV Direct $125.00 (GNYADA member) $250.00 (non-member)

Fee:

$85.00 (GNYADA member) $150.00 (non-member)

Fee:

Get BDC reps to achieve peak performance, increase appointments, and raise customer satisfaction.

Streamline your billing process, making it faster and more accurate.

BDC Managers will learn how to:

Workshop highlights include:

n Establish strategies to get outstanding results n Set goals, reward good performance and handle poor performers n Motivate, delegate work and deal with difficult employee situations n Train new employees to be ready for live calls n Develop effective processes that will work

n Completing essential registration & title documents (MV-50, MV-82, MV-103)

Calculating correct sales tax

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n Notice of lien – forms and instruction (refinance, lease buyout, etc.)

In-transit permit processing Avoiding registration delays

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n Best measure employee effectiveness Master the Walk-Around and Test Ride Steps to properly and professionally present a vehicle to your client.

Information Security Guidelines for Automotive Dealerships best practices to help you build your dealership’s own information security plan.

Date: Time:

Thursday, August 18, 2016

Date: Time:

Tuesday, August 9, 2016

10:00am–1:00pm

10:00am-1:00pm Instructor: Judy Vann Karstadt, JV Solutions LLC Fee: $85.00 (GNYADA member) $150.00 (non-member)

Instructor: Ken Carlson

Director of Training for Manage-Rite, Inc.

Fee:

$85.00 (GNYADA member) $150.00 (non-member)

Strategies that will beef up your information protection.

Build product and relationship value during this part of the sales process through demo ride conversations, speaking to the buyer’s motives, and more.

Attendees will learn:

n How to best adhere to finance regulations n What you can and can’t do with customer information n A formal program to ensure the security of customer information

Salespeople will learn how to:

n Plan for the most common customer objections n Target the features most valuable to a customer n Create a natural flow of communicating personalized features and benefits n Maintain control of the sale throughout this part of the selling process

18 GNyADA’S CENTER FoR AuToMoTIVE EDuCATIoN & TRAINING WHITESTONE NEW YORK

GNYADA.COM/EDUCATION