2015 GNYADA MEMBERSHIP DIRECTORY

SERVICES FOR DEALERS 2015 GNYADA Membership Directory

DEALER SERVICES

GNYADA receives inquiries from dealers seeking assistance on a wide variety of topics. Callers seek information ranging from ”Is my dealership required to disclose the prior use of a vehicle?,” “Can my customer export this car to a foreign country?,”to “Are e-cigarettes permitted in the dealership?” The Association’s team responds with assistance on everything from Red Flags Rule compliance and DMV regulations to calls for help with hundreds of other topics. Most often, we can resolve our members’ issues immediately. However, if the problem is more complex, Association staff conducts research in-house or reaches out to experts or the appropriate regulatory agencies.

Field Services GNYADA offers a Field Services team to keep dealers aware of current and pending issues. GNYADA field representatives with more than 30 years of experience working in metro-area dealerships, assists dealers daily, keeping them updated with the information they need to run their businesses. This personal contact helps ensure our programs are relevant to dealers and their employees. During the visits, members stock up on complimentary labor, service and shop posters. DMV forms, seminar

registration materials, and other useful items are available from our representatives. At the same time, a field representative may complete a walk-through of the dealership, inspecting each area for potential EPA, OSHA, and Privacy Act violations as well as proper signage.

Dealership Compliance Dealers are faced with a myriad of state and federal laws regulating their dealerships. For example, just keeping proper records can be complicated. GNYADA offers dealers compliance solutions through educational seminars, webinars andworkshops in addition to providing other hands-on reference compliance materials. Throughout the year, GNYADA gathers industry specialists to hold educationalseminarstoassistmemberswithcomplianceofcomplicated regulations affecting every aspect of dealership operations. Special seminars cover some of these topics; sales tax rules, privacy, identity theft, OSHA’s Hazard Communication, franchise law and workshops on “hot topics.” GNYADA hosts special regional programs for our northern and east end dealers.

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