2016-17 GNYADA Automotive Workshops & Seminars

N O V E M B E R

SERVICE ADVISOR SKILLS: HOW TO SELL SERVICE & REPAIR The ultimate game plan on increasing hours per R.o., and gross retention.

INTEGRITY & PROFITABILITY IN F&I maintain legal compliance and ethics while generating revenue.

Date: Time:

Thursday, November 10, 2016

10:00am-4:00pm Instructor: Judy Vann Karstadt, JV Solutions llc Fee: $125 (GNYADA member) $250 (non-member) F&I profitability is a product of complete integrity. learn to handle every transaction honestly and in total compliance with the law. n The complete array of consumer privacy and information security rules n The maze that surrounds disclosure regulations n Proper techniques for presenting products and services to customers n Best practices that contribute to a successful F&I operation n How to handle credit analyses Attendees will learn:

Date: Time:

Thursday, November 3, 2016

10:00am-4:00pm

Instructor: Ken carlson

Director of Training for manage-Rite, Inc.

Fee:

$125 (GNYADA member) $250 (non-member)

communicate the importance of vehicle maintenance to customers, while increasing service-driven profits.

Service Advisors will learn:

n Selling techniques to get customers to agree on needed service(s) n Interviewing methods to build rapport and learn about the customer n How to position service needs based on customer benefit

Techniques for handling objections How to ensure trust and credibility

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EFFECTIVE BDC MANAGEMENT STRATEGIES coach your BDc to deliver higher performance and better results.

THE MANAGEMENT TRANSITION: KEY SKILLS FOR NEW SuPERVISORS Successfully adjust to the changing expectations of your boss, peers, and subordinates.

Date: Time:

wednesday, November 9, 2016

10:00am-4:00pm Instructor: mark Rodriguez Auto client care, Inc. Fee:

Date: Time:

wednesday, November 16, 2016

10:00am-1:00pm Instructor: Bill mcAndrews

$125 (GNYADA member) $250 (non-member)

william D. mcAndrews & Associates

Fee:

$85 (GNYADA member) $150 (non-member)

These strategies and methods will optimize the effectiveness of your BDc Department.

learn practical strategies guaranteed to make your transition to supervisor a smooth one.

Attendees will learn how to:

Attendees will learn how to:

n establish practical strategies to get outstanding results n Set goals, reward good work and address poor performers

Develop credibility with your team

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n Plan, monitor and communicate for success n motivate a team, successfully delegate work and deal with difficult employee situations n Increase team productivity and satisfaction with leadership techniques n Use different supervisory styles, based on individual situations

motivate, delegate and deal with difficult employees

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n Train new employees to be ready for live calls

Best measure employee effectiveness

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GNYADA’S CENTER FOR AUTOMOTIVE EDUCATION & TRAINING wHITeSToNe New YoRK

718.640.2000 • GNYADA.com/eDUcATIoN