2016-17 GNYADA Automotive Workshops & Seminars

D E C E M B E R

GNYADA’S BILLERS’ WORKSHOP The essential steps to becoming an efficient and effective biller.

Dealer Services GNYADA Tax Forum Thursday, November 17, 2016

Date: Time:

Tuesday, December 6, 2016

10:00am-4:00pm Instructor: Jean marie Rugg

General manager DmV-DIRecT

Fee:

$125 (GNYADA member) $250 (non-member)

learn the requirements for the DmV desk in the deal- ership, how to set up the desk to run smoothly, and requirements to accurately submit items to the DmV.

Workshop highlights include:

n Understanding the process of registering vehicles in the dealership n overview of the various DmV forms, including reports of sale, titles and odometer disclosure n The fees associated with new vehicle registration transactions n learning the specific terms used in registration processing

Understanding the DmV timelines

n

CONquERING CuSTOMER OBjECTIONS Handle obstacles preventing you from closing sales.

Date: Time:

wednesday, December 14, 2016

10:00am-4:00pm Instructor: Frank Phillips, FcP-Sales masters Fee: $125 (GNYADA member) $250 (non-member)

learn how to navigate the toughest customer scenar- ios and move quickly to the close.

Attendees will learn how to:

n Handle objections throughout the selling process n Understand the different types of objections n Ask questions that will uncover and define the core objections n Gain agreement from the customer when addressing their objections n Acknowledge and redirect objections

GNYADA’S CENTER FOR AUTOMOTIVE EDUCATION & TRAINING wHITeSToNe New YoRK 7

718.640.2000 • GNYADA.com/eDUcATIoN