2016-17 GNYADA Automotive Workshops & Seminars

D E C E M B E R

EFFECTIVE OuTBOuND COMMuNICATION SKILLS etiquette skills salespeople can utilize to communicate with customers.

SuCCESSFuL TEAM MANAGEMENT winning teams are made - they don't just happen.

Date: Time:

wednesday, December 21, 2016

10:00am-1:00pm Instructor: Bill mcAndrews

Date: Time:

wednesday, December 7, 2016

10:00am-4:00pm Instructor: mark Rodriguez Auto client care, Inc. Fee:

william D. mcAndrews & Associates

Fee:

$85 (GNYADA member) $150 (non-member)

$125 (GNYADA member) $250 (non-member)

learn effective leadership skills to inspire and influ- ence your staff to achieve team goals.

learn how to use engaging telephone techniques, handle rejection, and apply a call purpose outline that motivates the receiver to engage in a conversation.

Attendees will learn:

n How to deal with low performing teams and individuals n Key tips to turning around and building successful teams n Ideas about how to develop, coach, and motivate your team n methods for setting goals, objectives and tracking performance

Attendees will learn how to:

n contact unsold/dormant customers and invite them back

overcome objections

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Ask for online testimonials confirm appointments contact missed appointments

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How to develop winning team players

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MANAGING DIFFICuLT PEOPLE Never fall victim to those folks who have the potential to make life miserable.

Date: Time:

Thursday, December 8, 2016

10:00am-1:00pm Instructor: Bill mcAndrews

william D. mcAndrews & Associates

Fee:

$85 (GNYADA member) $150 (non-member)

learn strategies for getting adversaries to cooperate, bullies to back off, wallflowers to open up, and chronic complainers to think before they speak.

Attendees will learn:

n How to work with/work around negative people n General sympathizing/empathizing techniques n How to communicate with any difficult person n when to go to a third party for help in dealing with a “problem person” n How to deal with employees who don’t keep commitments, have negative attitudes, may offend others, or are closed-minded

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GNYADA’S CENTER FOR AUTOMOTIVE EDUCATION & TRAINING wHITeSToNe New YoRK

718.640.2000 • GNYADA.com/eDUcATIoN