2016-17 GNYADA Automotive Workshops & Seminars

F E B R u A R Y

EFFECTIVE BDC MANAGEMENT STRATEGIES coach your BDc to deliver higher performance and better results.

ADVANCED MANAGEMENT SKILLS & TECHNIquES Develop proactive approaches to meet the complex challenges of leading a team.

Date: Time:

wednesday, February 8, 2017

10:00am-4:00pm Instructor: mark Rodriguez Auto client care, Inc. Fee:

Date: Time:

Thursday, February 9, 2017

10:00am-1:00pm Instructor: Bill mcAndrews

$125 (GNYADA member) $250 (non-member)

william D. mcAndrews & Associates

Fee:

$85 (GNYADA member) $150 (non-member)

These strategies and methods will optimize the effectiveness of your BDc Department.

learn actions that affect your management efficiency, the team’s performance, and ultimately the dealer- ship’s profitability.

Attendees will learn how to:

establish practical strategies to get outstanding results

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Attendees will learn how to:

n Set goals, reward good work and address poor performers motivate, delegate and deal with difficult employees n Train new employees to be ready for live calls n

“lead” versus “manage”

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Negotiate for “win-win” outcomes

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n communicate with diverse teammembers Understand and interpret emotions and body language n

Best measure employee effectiveness

Solve problems creatively make sound decisions effectively manage time

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PROPER BILLING FOR OuT-OF-STATE TRANSACTIONS How to efficiently and effectively process out-of-state deals.

INFORMATION SECuRITY GuIDELINES FOR AuTOMOTIVE DEALERSHIPS establishing and maintaining information security is a journey, not a destination.

Date: Time:

wednesday, February 8, 2017

10:00am-4:00pm Instructor: Jean marie Rugg

Date: Time:

wednesday, February 16, 2017

10:00am-1:00pm Instructor: Judy Vann Karstadt, JV Solutions llc Fee: $85 (GNYADA member) $150 (non-member)

General manager DmV Direct

Fee:

$85 (GNYADA member) $150 (non-member)

learn how to handle the added hurdles of an out-of- state vehicle deal, quickly and properly — from stocking to completing title and registration.

learn the best practices to help you build your dealer- ship’s own information security plan.

Attendees will learn:

Attendees will learn how to:

what the common risk areas are Key data security plan considerations

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n Properly complete required forms for NJ, cT, PA, and Fl n configure sales tax for each of the different states

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n How to identify and quantify data risk areas n How to best adhere to finance regulations n what you can and can’t do with customer data n A formal program to ensure the security of customer information

Avoid application rejection

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n Handle the different types of transactions (lease vs retail sales)

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GNYADA’S CENTER FOR AUTOMOTIVE EDUCATION & TRAINING wHITeSToNe New YoRK

718.640.2000 • GNYADA.com/eDUcATIoN