2016-17 GNYADA Automotive Workshops & Seminars

M A R C H

EFFECTIVE OuTBOuND COMMuNICATION SKILLS etiquette skills salespeople can utilize to communicate with customers.

IMPROVING YOuR MANAGERIAL EFFECTIVENESS move from being a boss to a coach who gets results.

Date: Time:

Tuesday, march 28, 2017

Date: Time:

wednesday, march 22, 2017

10:00am-1:00pm Instructor: Bill mcAndrews

10:00am-4:00pm Instructor: mark Rodriguez Auto client care, Inc. Fee:

william D. mcAndrews & Associates

Fee:

$85 (GNYADA member) $150 (non-member)

$125 (GNYADA member) $250 (non-member)

learn to adapt to change, navigate conflicts, and moti- vate your people.

learn how to use engaging telephone techniques, handle rejection, and apply a call purpose outline that motivates the receiver to engage in a conversation.

Participants will learn how to:

n effectively hold employees accountable for their actions n meet the diverse needs of all teammembers with proven communication techniques n Anticipate and resolve conflict situations n Use delegation to increase productivity and individual growth n motivate people

Attendees will learn how to:

n contact unsold/dormant customers and invite them back

overcome objections

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Ask for online testimonials confirm appointments contact missed appointments

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GNYADA’S CENTER FOR AUTOMOTIVE EDUCATION & TRAINING wHITeSToNe New YoRK 13

718.640.2000 • GNYADA.com/eDUcATIoN