2016-17 GNYADA Automotive Workshops & Seminars

A P R I L

GNYADA’S BILLERS’ WORKSHOP The essential steps to becoming an efficient and effective biller.

BDC & SALES BOOT CAMP what to say and how to say it to get more customers into your dealership.

Date: Time:

wednesday, April 5, 2017

Date: Time:

wednesday, April 12, 2017

10:00am-4:00pm Instructor: Jean marie Rugg

10:00am-4:00pm Instructor: mark Rodriguez Auto client care, Inc. Fee:

General manager DmV Direct $125 (GNYADA member) $250 (non-member)

Fee:

$125 (GNYADA member) $250 (non-member)

learn the requirements for the DmV desk in the deal- ership, how to set up the desk to run smoothly, and requirements to accurately submit items to the DmV.

learn the phone strategies that get better results.

Attendees will learn how to:

Navigate around sales call objections

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Workshop highlights include:

n convert internet leads into appointments leave effective voicemail messages connect with millennial shoppers Deal with customers determined to get over-the-phone pricing n n n

n Understanding the process of registering vehicles in the dealership n overview of the various DmV forms, including reports of sale, titles and odometer disclosure n The fees associated with new vehicle registration transactions n Specific terms used in registration processing

Understanding the DmV timelines

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SERVICE ADVISOR TRAINING: DRIVING CONSISTENT SuCCESS everything you need to know about being an outstanding Service Advisor.

HIGH-GROSS SALES TRAINING Gross profit: it’s yours to keep or give away.

Date: Time:

wednesday, April 26, 2017

Date: Time:

Thursday, April 6, 2017

10:00am–4:00pm

10:00am-4:00pm Instructor: Frank Phillips, FcP-Sales masters Fee: $125 (GNYADA member) $250 (non-member)

Instructor: Ken carlson

Director of Training for manage-Rite, Inc.

Fee:

$125 (GNYADA member) $250 (non-member)

learn how to increase sales and raise customer satisfaction in the service drive.

This powerful one-day advanced sales training will expose seasoned veterans (and rookies) to proven techniques that sell more cars and create higher gross profit.

Participants will learn:

n Selling techniques for communicating necessary service(s) to customers n methods to build a rapport and learn about the customer n How to sell service based on benefits to the customer

Attendees will learn techniques for:

n Improving the quality of sales conversations

Selling value as opposed to price

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Selling from inventory

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Selling value through a proper product presentation and demonstration ride

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Techniques for handling objections

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n How to ensure trust and credibility in customer relationships

n obtaining commitment and negotiating for profit

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GNYADA’S CENTER FOR AUTOMOTIVE EDUCATION & TRAINING wHITeSToNe New YoRK

718.640.2000 • GNYADA.com/eDUcATIoN