2016-17 GNYADA Automotive Workshops & Seminars

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EFFECTIVE BDC MANAGEMENT STRATEGIES coach your BDc to deliver higher performance and better results.

INTEGRITY & PROFITABILITY IN F&I maintain legal compliance and ethics while generating revenue.

Date: Time:

wednesday, June 7, 2017

Date: Time:

Thursday, June 22, 2017

10:00am-4:00pm Instructor: mark Rodriguez Auto client care, Inc. Fee:

10:00am-4:00pm Instructor: Judy Vann Karstadt, JV Solutions llc Fee: $125 (GNYADA member) $250 (non-member) F&I profitability is a product of complete integrity. learn to handle every transaction honestly and in total compliance with the law. n The complete array of consumer privacy and information security rules n The maze that surrounds disclosure regulations n Proper techniques for presenting products and services to customers n Best practices that contribute to a successful F&I operation SERVICE ADVISOR TRAINING: DRIVING CONSISTENT SuCCESS everything you need to know about being an outstanding Service Advisor. n How to handle credit analyses Attendees will learn:

$125 (GNYADA member) $250 (non-member)

These strategies and methods will optimize the effectiveness of your BDc Department.

Attendees will learn how to:

n establish practical strategies to get outstanding results n Set goals, reward good work and address poor performers

motivate, delegate and deal with difficult employees

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n Train new employees to be ready for live calls

Best measure employee effectiveness

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SuCCESSFuL TEAM MANAGEMENT winning teams are made – they don't just happen.

Date: Time:

wednesday, June 21, 2017

10:00am-1:00pm Instructor: Bill mcAndrews

Date: Time:

Tuesday, June 27, 2017

10:00am-4:00pm

william D. mcAndrews & Associates

Instructor: Frank Phillips

Fee:

$85 (GNYADA member) $150 (non-member)

FcP-Sales masters

Fee:

$125 (GNYADA member) $250 (non-member)

learn effective leadership skills to inspire and influ- ence your staff to achieve team goals.

learn how to increase sales and raise customer satisfaction in the service drive.

Attendees will learn:

Participants will learn:

n How to deal with low performing teams and individuals n Key tips to turning around and building successful teams n Ideas about how to develop, coach, and motivate your team n methods for setting goals, objectives and tracking performance

n Selling techniques for communicating necessary service(s) to customers

methods to build a rapport

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n To sell service needs based on benefits to the customer

Techniques for handling objections How to ensure trust and credibility in customer relationships

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How to develop winning team players

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GNYADA’S CENTER FOR AUTOMOTIVE EDUCATION & TRAINING wHITeSToNe New YoRK

718.640.2000 • GNYADA.com/eDUcATIoN