2016-17 GNYADA Automotive Workshops & Seminars

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PROPER BILLING FOR OuT-OF-STATE TRANSACTIONS How to efficiently and effectively process out-of-state deals.

HIGH-GROSS SALES TRAINING Gross profit: it’s yours to keep or give away.

Date: Time:

wednesday, April 26, 2017

10:00am–4:00pm

Date: Time:

Tuesday, July 11, 2017

Instructor: Ken carlson

10:00am-1:00pm Instructor: Jean marie Rugg

Director of Training for manage-Rite, Inc.

Fee:

$125 (GNYADA member) $250 (non-member)

General manager DmV Direct

Fee:

$85 (GNYADA member) $150 (non-member)

This powerful one-day advanced sales training will expose seasoned veterans (and rookies) to proven techniques that sell more cars and create higher gross profit.

learn how to handle the added hurdles of an out-of- state vehicle deal, quickly and properly — from stocking to completing title and registration.

Attendees will learn techniques for:

Attendees will learn how to:

n Improving the quality of sales conversations

n Properly complete required forms for NJ, cT, PA, and Fl n configure sales tax for each of the different states

Selling value as opposed to price

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Selling from inventory

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Selling value through a proper product presentation and demonstration ride

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Avoid application rejection

n

n Handle the different types of transactions (lease vs. retail sales)

n obtaining commitment and negotiating for profit

BDC & SALES BOOT CAMP what to say and how to say it to get more customers into your dealership.

MANAGING DIFFICuLT PEOPLE Never fall victim to those folks who have the potential to make life miserable.

Date: Time:

wednesday, July 12, 2017

Date: Time:

wednesday, July 26, 2017

10:00am-4:00pm Instructor: mark Rodriguez Auto client care, Inc. Fee:

10:00am-1:00pm Instructor: Bill mcAndrews

william D. mcAndrews & Associates

$125 (GNYADA member) $250 (non-member)

Fee:

$85 (GNYADA member) $150 (non-member)

learn the phone strategies that get better results.

learn strategies for getting adversaries to cooperate, bullies to back off, wallflowers to open up, and chronic complainers to think before they speak.

Attendees will learn how to:

Navigate around sales call objections

n

Attendees will learn:

n convert internet leads into appointments leave effective voicemail messages connect with millennial shoppers Deal with customers determined to get over-the-phone pricing n n n

n How to work with/work around negative people n General sympathizing/empathizing techniques n How to communicate with any difficult person n when to go to a third party for help in dealing with a “problem person” n How to deal with employees who don’t keep commitments, have negative attitudes, may offend others, or are closed-minded

GNYADA’S CENTER FOR AUTOMOTIVE EDUCATION & TRAINING wHITeSToNe New YoRK 17

718.640.2000 • GNYADA.com/eDUcATIoN

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