2016-17 GNYADA Automotive Workshops & Seminars

A u G u S T

GNYADA’S BILLERS’ WORKSHOP The essential steps to becoming an effective biller.

MASTER THE WALK-AROuND AND TEST RIDE Steps to properly and professionally present a vehicle to your client.

Date: Time:

Tuesday, August 8, 2017

Date: Time:

Thursday, August 24, 2017

10:00am-4:00pm Instructor: Jean marie Rugg

10:00am-1:00pm

Instructor: Ken carlson

General manager DmV-DIRecT

Director of Training for manage-Rite, Inc.

Fee:

$125 (GNYADA member) $250 (non-member)

Fee:

$85 (GNYADA member) $150 (non-member)

learn the requirements for the DmV desk in the deal- ership, how to set up the desk to run smoothly, and requirements to accurately submit items to the DmV.

learn methods that build product value during this part of the sales process, through demo ride conver- sations, speaking to the buyer’s motives, and more.

Workshop highlights include:

Attendees will learn how to:

n Understanding the process of registering vehicles in the dealership n overview of the various DmV forms, including reports of sale, titles and odometer disclosure n The fees associated with new vehicle registration transactions n The specific terms used in registration processing INFORMATION SECuRITY GuIDELINES FOR AuTOMOTIVE DEALERSHIPS establishing and maintaining information security is a journey, not a destination. n Understanding the DmV timelines

n Plan for the most common customer objections to driving the vehicle n Target the features that are most valuable to a given customer

create a natural flow of communicating personalized features and benefits

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maintain control of the sale

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ADVANCED NEGOTIATION SKILLS Become a top-notch negotiator that always brokers the best deals for you and your customers.

Date: Time:

Thursday, August 24, 2017

1:30pm-4:30pm

Date: Time:

wednesday, August 9, 2017

Instructor: Ken carlson

10:00am-1:00pm Instructor: Judy Vann Karstadt, JV Solutions llc Fee: $85 (GNYADA member) $150 (non-member)

Director of Training for manage-Rite, Inc.

Fee:

$85 (GNYADA member) $150 (non-member)

learn how to steer all customer negotiations toward a win-win outcome. learn negotiating strategies and techniques that will keep you in the driver’s seat of any automotive sales situation.

learn the best practices to help you build your dealer- ship’s own information security plan.

Attendees will learn:

Attendees will learn:

what the common risk areas are Key data security plan considerations

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n Social skills that build trust when negotiating n To demonstrate how the “Deal math” works, to ease customer apprehensions n To remove barriers for effective communication n To plan for objections and prepare counter strategies

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n How to identify and quantify data risk areas n How to best adhere to finance regulations n what you can and can’t do with customer information n A formal program to ensure the security of customer information

To establish an honorable reputation

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GNYADA’S CENTER FOR AUTOMOTIVE EDUCATION & TRAINING wHITeSToNe New YoRK

718.640.2000 • GNYADA.com/eDUcATIoN