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PROPER BILLING FOR
OuT-OF-STATE TRANSACTIONS
How to efficiently and effectively
process out-of-state deals.
Date:
Tuesday, July 11, 2017
Time:
10:00am-1:00pm
Instructor: Jean marie Rugg
General manager DmV Direct
Fee:
$85 (GNYADA member)
$150 (non-member)
learn how to handle the added hurdles of an out-of-
state vehicle deal, quickly and properly — from
stocking to completing title and registration.
Attendees will learn how to:
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Properly complete required forms for NJ, cT, PA,
and Fl
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configure sales tax for each of the different states
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Avoid application rejection
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Handle the different types of transactions
(lease vs. retail sales)
BDC & SALES BOOT CAMP
what to say and how to say it to get more customers
into your dealership.
Date:
wednesday, July 12, 2017
Time:
10:00am-4:00pm
Instructor: mark Rodriguez
Auto client care, Inc.
Fee:
$125 (GNYADA member)
$250 (non-member)
learn the phone strategies that get better results.
Attendees will learn how to:
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Navigate around sales call objections
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convert internet leads into appointments
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leave effective voicemail messages
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connect with millennial shoppers
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Deal with customers determined to get
over-the-phone pricing
HIGH-GROSS SALES TRAINING
Gross profit: it’s yours to keep or give away.
Date:
wednesday, April 26, 2017
Time:
10:00am–4:00pm
Instructor: Ken carlson
Director of Training for manage-Rite, Inc.
Fee:
$125 (GNYADA member)
$250 (non-member)
This powerful one-day advanced sales training will
expose seasoned veterans (and rookies) to proven
techniques that sell more cars and create higher
gross profit.
Attendees will learn techniques for:
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Improving the quality of sales conversations
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Selling value as opposed to price
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Selling from inventory
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Selling value through a proper product
presentation and demonstration ride
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obtaining commitment and negotiating for profit
MANAGING DIFFICuLT PEOPLE
Never fall victim to those folks who have
the potential to make life miserable.
Date:
wednesday, July 26, 2017
Time:
10:00am-1:00pm
Instructor: Bill mcAndrews
william D. mcAndrews & Associates
Fee:
$85 (GNYADA member)
$150 (non-member)
learn strategies for getting adversaries to cooperate,
bullies to back off, wallflowers to open up, and chronic
complainers to think before they speak.
Attendees will learn:
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How to work with/work around negative people
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General sympathizing/empathizing techniques
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How to communicate with any difficult person
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when to go to a third party for help in dealing with
a “problem person”
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How to deal with employees who don’t keep
commitments, have negative attitudes, may
offend others, or are closed-minded
718.640.2000 •
GNYADA.com/eDUcATIoNGNYADA’S CENTER FOR AUTOMOTIVE EDUCATION & TRAINING
wHITeSToNe New YoRK
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