2019-20 Workshops & Seminars for Automobile Dealerships

SEPTEMBER 2019

DRIvING CONSISTENT SuCCESS IN THE SERvICE DRIvE

TIME MANAGEMENT fOR AuTO- MOTIvE PROfESSIONALS IN ALL DEPARTMENTS “Attention” is the new currency and our attention is being pulled in many directions

The training and coaching you need to thrive in today’s market

Thursday, September 12, 2019

DATE

TIME 10:00am - 4:00pm INSTRUCTOR Frank Phillips, FCP-Sales Masters

Tuesday, September 17, 2019

DATE

TIME 10:00am - 1:00pm INSTRUCTOR Mark Rodriguez, Auto Client Care, Inc.

MEMBER FEE $175.00 NON-MEMBER $300.00

MEMBER FEE $120.00 NON-MEMBER $200.00

Time tested results to maximize performance.

Ask any dealership employee what is the one thing he or she has too little of and you guessed it – TIME. well, we all have the same 24 hours. Rarely do the things that create long term success in our automotive lives get the attention they deserve when everything is urgent and important. This class focuses on developing time management strategies to prioritize, or- ganize, and simplify life at work and at home.

Learn practices that are essential to increasing revenues, improving survey scores and excelling in customer retention. Service Advisors will learn methods to manage vehicle service from start to finish, including communicating with customers, handling objections, and upselling services.

Participants will learn:

n Selling techniques for communicating needed service(s)

Attendees will leave with a 90-day Planner and learn how to: n Define your life values and discover your purpose

n Methods to build rapport with every client n To sell service based on the customer’s needs

Set written goals

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n Techniques for handling objections throughout the process n How to ensure trust and credibility in customer relations

Monitor your physical health Get rid of clutter in your life

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n Have a daily written plan of action

Track your progress

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To reserve your seat today, or if you have any questions, please contact: Carole Rogner I Professional Development Coordinator I Carole@gnyada.com I 718.640.2012 or register online: www.gnyada.com/education

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C E N T E R F O R A u T O M O T I V E E D u C A T I O N & T R A I N I N G / w H I T E S T O N E , q u E E N S / G N Y A D A . C O M / E D u C A T I O N