2019-20 Workshops & Seminars for Automobile Dealerships

INfORMATION SECuRITY GuIDELINES fOR AuTOMOTIvE DEALERSHIPS

SuCCESSfuL COMMuNICATIONS Fine-tune your techniques to become a better

communicator

Information security is a journey, not a destination

Wednesday, March 18, 2020

Thursday, March 12, 2020

DATE

DATE

TIME 10:00am - 4:00pm INSTRUCTOR Mark Rodriguez, Auto Client Care, Inc.

TIME 10:00am - 1:00pm INSTRUCTOR Judy Vann Karstadt, JV Solutions LLC

MEMBER FEE $175.00 NON-MEMBER $300.00

MEMBER FEE $120.00 NON-MEMBER $200.00

Identify caller communication styles and select the best words and phrases to build rapport with your customers.

Learn the best practices for building your dealership’s security plan.

Learn how to engage the customer, discover basic customer needs, present solutions that benefit the customer, and gain commitment for next steps.

If you are responsible for the security of your dealership’s data and your customer’s data, then this seminar is for you. Learn the steps to secure your business data and the man- dated policies and procedures you should be following. The Federal Trade Commission requires franchised automobile dealers to implement a written Customer Information Security Program and an Identity Theft Prevention Program under the direction of an appointed Corporate Compliance Officer and to update their program (annually at a minimum).

Attendees will learn how to:

n Identify types of sales opportunities and how they’re similar n Develop trust, confidence, and rapport in the engagement stage n Outline questioning techniques and sharpen listening skills n Position the solution in a positive way from the customer’s perspective n Reach the commitment level of the call and close the sale

During this session, participants will learn: n what the common risk areas are n Key data security plan considerations

TRANSfORM MANAGEMENT SKILLS INTO LEADERSHIP SKILLS

n How to identify and quantify your data risk areas n How to best adhere to finance regulations n what you can and can’t do with customer information n A formal program to ensure the security of customer information

Move from being a boss to a coach who gets results

Thursday, March 19, 2020

DATE

TIME 10:00am - 1:00pm INSTRUCTOR Bill McAndrews, william D. McAndrews & Associates

MEMBER FEE $120.00 NON-MEMBER $200.00

Adapt to change, navigate conflicts, and motivate your people.

Learn the key components to becoming an engaging manager that creates confident, inspired, empowered, and enthusiastic teams. Learn to further enhance the skills that brought you into this position and become the manager that your employ- ees need and want.

WEBINAR: KEEP YOUR DEALERSHIP COMPLIANTWITHOUT SCARING OFF EMPLOYEES Wednesday, March 25, 2020 | 10:00 am

Participants will learn how to:

n Effectively hold employees accountable for their actions n Meet the diverse needs of all team members with proven communication techniques

This webinar will discuss how your dealership can improve its culture of compliance while maintaining employee engagement and satisfaction.

Motivate people

n

n Anticipate and resolve conflict situations

n use delegation to increase productivity and growth

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C E N T E R F O R A u T O M O T I V E E D u C A T I O N & T R A I N I N G / w H I T E S T O N E , q u E E N S / G N Y A D A . C O M / E D u C A T I O N