2019-20 Workshops & Seminars for Automobile Dealerships

APRIL 2020

BDC & SALES BOOT CAMP Selling appointments that show

BILLERS’ WORKSHOP: PROCESSING NYS DMv TRANSACTIONS The essentials to becoming an efficient and effective Biller

Wednesday, April 8, 2020

DATE

TIME 10:00am - 4:00pm INSTRUCTOR Mark Rodriguez, Auto Client Care, Inc.

Tuesday, April 7, 2020

DATE

TIME 10:00am - 4:00pm INSTRUCTOR Jean Marie Rugg, General Manager, DMV-DIRECT

MEMBER FEE $175.00 NON-MEMBER $300.00

MEMBER FEE $175.00 NON-MEMBER $300.00

Powerful and effective techniques for BDC communication skills.

Streamline your billing process, making it faster and more accurate.

Discover proven strategies to make the most of every phone call. Experience focused training on how to set solid appoint- ments, effective objection handling, and more. Included are participant workbooks, tailored role-plays, and real-time phone coaching. n Distinguish words and phrases that can be used to demonstrate interest and support n Select the right language to convey your message n Avoid using negative terminology and replace with positive phrases n Identify key words to work into speech to build rapport n Keep a call on track and arrive at a positive outcome Attendees will learn how to:

Learn to process DMV transactions, including compliance requirements, hands-on paperwork processing instruction, and how to submit items to the DMV. upon completion, you will understand the requirements for the DMV desk in the dealership and how to set it up to run smoothly and accurately. n The process of registering vehicles in the dealership n The various DMV forms, including reports of sale, titles, and odometer disclosure n The fees associated with new vehicle registrations n The specific terms used in registration processing Attendees will learn about:

n The timelines imposed by DMV

WHAT PEOPLE ARE SAYING: BDC & SALES BOOT CAMP

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Very well presented. Learned a few pointers. When I fi greeted me. Such welcoming. He took his time to mak concept of the car business. I learned a few things in j I hope I can come to another training class in the nea

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C E N T E R F O R A u T O M O T I V E E D u C A T I O N & T R A I N I N G / w H I T E S T O N E , q u E E N S / G N Y A D A . C O M / E D u C A T I O N