2019-20 Workshops & Seminars for Automobile Dealerships

JUNE 2020

MANAGE AND COACH BDC AGENTS fOR SuCCESS

DRIvING CONSISTENT SuCCESS IN THE SERvICE DRIvE The training and coaching you need to thrive in today’s market

Lead your BDC to deliver higher performance and better results

Wednesday, June 3, 2020

Tuesday, June 16, 2020

DATE

DATE

TIME 10:00am - 4:00pm INSTRUCTOR Mark Rodriguez, Auto Client Care, Inc.

TIME 10:00am - 4:00pm INSTRUCTOR Frank Phillips, FCP-Sales Masters

MEMBER FEE $175.00 NON-MEMBER $300.00

MEMBER FEE $175.00 NON-MEMBER $300.00

Learn to motivate BDC agents to increase appointments and raise customer satisfaction.

Time tested results to maximize Service Advisor performance.

This course will focus on the challenges and most common supervisory issues in today’s BDC and how supervisors can equip themselves with the knowledge to improve the effective- ness of team members, increase morale, and create a team environment that maximizes employee satisfaction, perform- ance, and retention. n How to identify the best attributes in BDC supervisors n The top 10 leadership traits and why they’re important n The most critical knowledge and skill areas for supervisors n The common mistakes supervisors make in managing BDC teams Attendees will learn:

Learn practices that are essential to increasing revenues, improving survey scores and excelling in customer retention. Service Advisors will learn methods to manage vehicle service from start to finish, including communicating with customers, handling objections, and upselling services.

Participants will learn:

n Techniques for communicating necessary service(s) n Methods to build rapport and learn about the customer n To sell service needs based on benefits to the customer n Techniques for handling objections throughout the process

n How to ensure trust and credibility in customer relationships

WHAT PEOPLE ARE SAYING: SUCCESSFUL TEAM MANAGEMENT “ Great course to review the core principles of management. Very impressed! – Jeffery Frankel Mercedes-Benz of Huntington ”

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C E N T E R F O R A u T O M O T I V E E D u C A T I O N & T R A I N I N G / w H I T E S T O N E , q u E E N S / G N Y A D A . C O M / E D u C A T I O N