2019-20 Workshops & Seminars for Automobile Dealerships

OCTOBER 2020

SALES MANAGER BOOT CAMP “I’ve been promoted to Sales Manager, now what?”

IMPROvE YOuR HIRING PROCESS Attract those who might be open to pursuing

the right job opportunity

Wednesday, October 14, 2020

DATE

Tuesday, October 6, 2020

TIME 10:00am - 4:00pm INSTRUCTOR Ken Carlson, F&I Resources

DATE

TIME 10:00am - 1:00pm INSTRUCTOR Bill McAndrews, william D. McAndrews & Associates

MEMBER FEE $175.00 NON-MEMBER $300.00

MEMBER FEE $120.00 NON-MEMBER $200.00

Learn how to effectively work with your sales team.

Hiring and retaining the best talent is tough, learn to grow talent!

General Sales and Sales Managers will learn techniques on how to effectively work with their sales team.

Having trouble hiring for that desired skill set? Can’t seem to draw in the type of talent you seek? Learn ways to position your dealership in the marketplace as a desired destination for top talent.

Participants will learn:

n How to gain a firm commitment and maximize gross profit n ECOA – NADA Finance Policy & Sales Compliance n How to set the stage for an effective negotiation process that results in overall higher total customer yield

In this course, attendees will learn:

n ways to optimize your employer value proposition n How to create a culture where the best want to work n Steps for writing effective career pages and job descriptions n To empower employees to act as corporate ambassadors n Techniques to actively build and leverage your brand

n How to run effective sales meetings

n How to recruit, interview, and hire new Salespeople

fIRST CLASS PHONE MANNERS fOR RECEPTIONISTS

The musts of telephone best practices

Thursday, October 15, 2020

WHAT PEOPLE ARE SAYING: SERVICE ADVISOR’S GUIDE TO SELLING SERVICE AND REPAIR “ Great class. Over- coming objections and how to listen better was most helpful.

DATE

TIME 10:00am - 1:00pm INSTRUCTOR Mark Rodriguez, Auto Client Care, Inc.

MEMBER FEE $120.00 NON-MEMBER $200.00

Learn to gain control of the call, ask the right questions, transfer calls effectively, and close each call successfully.

This highly interactive seminar provides best practices for all phases of a customer call, including opening, closing, and hold/transfer techniques. Learn what to say to ensure proper etiquette and a positive outcome.

Attendees will learn how to:

n Identify the components of an effective opening n Avoid the most common telephone etiquette problems n Practice the recommended techniques for transferring callers or putting them on hold n Identify ways to effectively close the call to leave the customer with a positive impression

”

n Best utilize voicemail communications

– Javier Curo Volvo Cars Manhattan

32

C E N T E R F O R A u T O M O T I V E E D u C A T I O N & T R A I N I N G / w H I T E S T O N E , q u E E N S / G N Y A D A . C O M / E D u C A T I O N