2019-20 Workshops & Seminars for Automobile Dealerships

ANNUAL LABOR LAW SEMINAR October 14, 2020 or October 20, 2020

Dealers are not only expected to be experts in selling and servicing cars, but also in evolving employment laws and regulations. This seminar will update dealers on the most significant challenges and provide practical solutions to everyday problems.

SERvICE ADvISOR’S GuIDE TO SELLING SERvICE AND REPAIR The ultimate game plan on increasing hours per R.O. and gross retention

MAxIMIzE PROfITS IN PREOWNED vEHICLES

Ramp up your dealership’s used car sales profits

Wednesday, October 21, 2020

DATE

Tuesday, October 20, 2020

TIME 10:00am - 4:00pm INSTRUCTOR Frank Phillips, FCP-Sales Masters

DATE

TIME 10:00am - 4:00pm INSTRUCTOR Ken Carlson, F&I Resources

MEMBER FEE $175.00 NON-MEMBER $300.00

MEMBER FEE $175.00 NON-MEMBER $300.00

Put your used vehicle department on the road to great profitability.

Learn how to communicate the importance of vehicle mainte- nance to customers while increasing service-driven profits. Also learn to overcome common objections, telephone closing techniques, building CSI, handling difficult customers, and much more.

Effectively managing your preowned inventory is the ultimate goal of any used vehicle department. Explore the strategies, processes, and functions that will transform your used vehicle department into a profit-producing powerhouse.

Participants will learn:

Participants will learn how to:

n Techniques to get customers to agree on needed service n Methods to build rapport and learn about the customer n How to position service based on customer’s benefit

n Approach used vehicle inventory management

n Buy vehicles at the right price

n Techniques for handling objections

n Price preowned vehicles correctly for sale

n How to ensure trust and credibility in customer relations

Sell used vehicles

n

n Carry out proper wholesale disposal

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C E N T E R F O R A u T O M O T I V E E D u C A T I O N & T R A I N I N G / w H I T E S T O N E , q u E E N S / G N Y A D A . C O M / E D u C A T I O N

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