2019-20 Workshops & Seminars for Automobile Dealerships

NOVEMBER 2020

MANAGE AND COACH BDC AGENTS fOR SuCCESS

THE MANAGEMENT TRANSITION - KEY SKILLS fOR NEW SuPERvISORS

Lead your BDC to deliver higher performance and better results

Successfully adjust to the changing expectations of your boss, peers, and subordinates

Tuesday, November 3, 2020

Tuesday, November 10, 2020

DATE

DATE

TIME 10:00am - 4:00pm INSTRUCTOR Mark Rodriguez, Auto Client Care, Inc.

TIME 10:00am - 1:00pm INSTRUCTOR Bill McAndrews, william D. McAndrews & Associates

MEMBER FEE $175.00 NON-MEMBER $300.00

MEMBER FEE $120.00 NON-MEMBER $200.00

Learn to motivate BDC agents to increase appointments and raise customer satisfaction.

Learn practical strategies guaranteed to make your transition to supervisor a smooth one.

This course will focus on the challenges and most common management issues in today’s BDC. Supervisors will equip themselves with the knowledge to improve the effectiveness of team members, increase morale and create a working environ- ment that maximizes satisfaction, performance, and retention.

You’ve recently been selected to become a new supervisor. Now you’re faced with leading a team, managing workloads and meeting new objectives. Learn how to successfully handle your new responsibilities.

Attendees will learn how to:

Attendees will learn:

n Develop credibility with their team

n How to identify the best attributes in BDC supervisors n The top 10 leadership traits and why they’re important n The most critical knowledge and skill areas for supervisors n Mistakes supervisors make in managing BDC teams

n Plan, monitor, and communicate for success

n Motivate, delegate work, and deal with difficult situations

n Increase team productivity and satisfaction

n use different supervisory styles based on the situation

To reserve your seat today, or if you have any questions, please contact: Carole Rogner I Professional Development Coordinator I Carole@gnyada.com I 718.640.2012 or register online: www.gnyada.com/education

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