2019-20 Workshops & Seminars for Automobile Dealerships

EDUCATION & TRAINING PROGRAMS

BDC/PHONE SUPPORT

GNYADA DEALER WEBINARS ONBOARDING FOR SUCCESS – ESSENTIAL PROGRAMS, CHECKLIST & TOOLS TO BOOST NEW HIRE’S PRODUCTIVITY Thursday, October 24, 2019 BOOST EMPLOYEE RETENTION & AVOID LOSING SEASONED TALENT Tuesday, January 14, 2020 INVESTIGATIONS WITHOUT HESITATION Tuesday, April 28, 2020 DEALERSHIP RISK MANAGEMENT BEST PRACTICES Tuesday, July 21, 2020 DMV BILLING BILLERS’ WORKSHOP: PROCESSING NYS DMV TRANSACTIONS Thursday, December 5, 2019 Tuesday, April 7, 2020 Thursday, August 6, 2020 wednesday, December 9, 2020 DMV BILLERS’ WORKSHOP: PROCESSING OUT-OF-STATE TRANSACTIONS wednesday, February 5, 2020 Thursday, July 9, 2020 F&I PROFITABILITY & COMPLIANCE IN F&I Thursday, November 14, 2019 Thursday, June 18, 2020 wednesday, November 18, 2020 KEEP YOUR DEALERSHIP COMPLIANT WITHOUT SCARING OFF EMPLOYEES wednesday, March 25, 2020

BDC & SALES BOOT CAMP wednesday, September 18, 2019 wednesday, January 15, 2020 wednesday, April 8, 2020 Tuesday, July 7, 2020 wednesday, September 16, 2020

FIRST CLASS PHONE MANNERS FOR RECEPTIONISTS

wednesday, October 16, 2019 wednesday, March 4, 2020 Thursday, October 15, 2020

MANAGE & COACH BDC AGENTS FOR SUCCESS

wednesday, November 6, 2019 wednesday, February 12, 2020 wednesday, June 3, 2020 Tuesday, November 3, 2020

SUCCESSFUL COMMUNICATIONS wednesday, December 4, 2019 wednesday, March 18, 2020 Tuesday, December 8, 2020 DEALER ESSENTIALS ANNUAL LABOR LAW SEMINAR Thursday, October 17, 2019 OR Tuesday, October 22, 2019

GNYADA TAX SEMINAR wednesday, November 13, 2019

OSHA COMPLIANCE SEMINAR wednesday, March 11, 2020

SPRING LABOR LAW PANEL DISCUSSION wednesday, May 20, 2020

To reserve your seat today, please contact: Carole Rogner, Professional Development Coordinator Carole@gnyada.com I 718.640.2012 or register online: www.gnyada.com/education

ACHIEVING F&I EXCELLENCE wednesday, February 19, 2020 wednesday, July 8, 2020

INFORMATION SECURITY GUIDELINES FOR AUTOMOTIVE DEALERSHIPS

Thursday, March 12, 2020 wednesday, August 5, 2020

2

C E N T E R F O R A u T O M O T I V E E D u C A T I O N & T R A I N I N G / w H I T E S T O N E , q u E E N S / G N Y A D A . C O M / E D u C A T I O N