2020Directory_FNL_FlippingBook

DEALER SERVICES

SERVICES FOR DEALERS 2020 MEMBERSHIP DIRECTORY & SERVICES GUIDE

GNYADA’s Dealer Hotline handles inquiries that cover a wide variety of topics. Questions range from ”Is my dealership required to disclose the prior use of a vehicle?” to “Can my customer export this car to a foreign country?”to “Is the Doc Fee taxable?” The Association offers compliance help with OSHA regulations, DMV requirements, Red Flags Rule policies, as well as hundreds of other topics. Most often, members’ issues are resolved immediately. However, if the problem is more complex, Association staff conducts research in-house or reaches out to experts or the appropriate agencies.

Education and Training Programs

The Association has been offering cost effective quality training programs to members for more than 30 years. GNYADA’s education programs cover every aspect of dealership operations. The Association continually adds new seminars and webinars. Existing programs are continuously evaluated and updated to reflect the changes taking place in our industry. Instructors have industry specific knowledge and dealership experience. Their teaching methods include extensive role-playing, sharing current trends, and providing attendees with action plans to take back to their dealerships to help them succeed in their roles.

Field Services GNYADA’s Field Services team keeps dealers aware of current and pending issues. Our Field Reps cover the full breadth of our territories, from out in Eastern Long Island, all the way up to Dutchess, Orange, and Putnam counties. They assist local dealers daily, keeping them updated with the information they need to run their businesses. This personal contact helps ensure our programs are relevant to dealers and their employees.

During visits, members stock up on labor, service and shop posters, DMV forms, seminar registration materials, and other useful items. Representatives may also complete a walk-through of the dealership, inspecting each area for potential EPA, OSHA, and Privacy Act violations as well as proper signage.

14