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September 2022

NEW INVENTORY SHORTAGE STRATEGIES FOR SALES & BDC Setting appointments that show in the post-pandemic world.

WHY SHOULD I WORK FOR YOU? What makes your dealership a great place to work?

Thursday, September 15, 2022

DATE

TIME 10:00am - 1:00pm INSTRUCTOR Bill McAndrews, William D. McAndrews & Associates

Wednesday, September 14, 2022

DATE

TIME 10:00am - 4:00pm INSTRUCTOR Mark Rodriguez, Auto Client Care, Inc.

MEMBER FEE $120.00 NON-MEMBER $200.00

MEMBER FEE $175.00 NON-MEMBER $300.00

Hiring and retaining the best talent is tough.

This intensive one-day workshop is designed to teach your sales staff and call center representatives to effectively handle customer follow ups, inbound sales calls, internet leads, lease retention, and unsold showroom traffic. Attendees will learn the skills to set appointments with customers who have shown interest in a car but have not yet purchased, overcome objections from potential buyers, and retain customers who have already leased or purchased a car from you. In this highly participatory workshop attendees will engage in listening to LIVE Mystery Shops and group role plays. n Capture customer contact info to set appointments and for future follow-up n Confirm appointments and contact missed appointments n Contact Unsold Showroom traffic and convert price inquiries into trade appraisal appointments n How to maximize Kelley Blue Book car offer leads Attendees will learn how to: n Overcome price and payment objections

Having trouble hiring for that desired skill set? Can’t seem to draw in the type of talent you seek? Learn ways to position your dealership as a desired destination for top talent.

In the course, attendees will learn:

n Ways to optimize your employer value proposition n How to create a culture where the best employees want to work n Steps for writing effective career pages and job descriptions n To empower employees to act as corporate ambassadors n Techniques to actively build and leverage your brand in the recruitment marketplace

WHAT PEOPLE ARE SAYING:

The perfect course to get your feet wet in a BDC position. Mark is fantastic!

JACYLN RALLYE MOTORS

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C E N T E R F O R A U T O M O T I V E E D U C A T I O N & T R A I N I N G

W H I T E S T O N E , Q U E E N S / G N Y A D A . C O M / E D U C A T I O N