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BILLERS’ WORKSHOP: PROCESSING NYS DMV TRANSACTIONS The essentials to being an efficient and effective Biller.

DEALING WITH DIFFICULT PEOPLE Never fall victim to those who have the potential to make life miserable.

Thursday, December 8, 2022

Tuesday, December 13, 2022

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DATE

TIME 10:00am - 4:00pm INSTRUCTOR Jean Marie Rugg, General Manager, DMV-DIRECT

TIME 10:00am - 1:00pm INSTRUCTOR Mark Rodriguez, Auto Client Care, Inc.

MEMBER FEE $120.00 NON-MEMBER $200.00

MEMBER FEE $175.00 NON-MEMBER $300.00

Learn to make managing impossible employees easier.

Streamline your billing process, making it faster and more accurate. This seminar focuses on DMV compliance requirements, proper paperwork completion, and how to submit items to the DMV. You will return to your dealership understanding the requirements of working the DMV desk and how to set it up to run smoothly and accurately. n The process of registering new and used vehicles n The various DMV forms, including titles and odometer disclosure n The fees associated with vehicle registrations n The specific terms used in registration processing Attendees will learn about:

Learn strategies for getting adversaries to cooperate, bullies to back off, wallflowers to open up, and complainers to think before they speak. Knowing how to deal with difficult people at work will allow you to approach your staff with greater confidence and your job with more enjoyment. Attendees will learn: n How to work with / work around negative people n The dos and don’ts of communicating with any difficult person n When to go to a third party for help dealing with a problem person n How to handle employees who may offend others n How to manage a mix of older and younger employees

n The timelines imposed by DMV

n Stocking and completing title and registration

ANNUAL LABOR LAW SEMINAR December 2022

Dealers are not only expected to be experts in selling and servicing cars, but also in evolving employment laws and regulations. This seminar will update dealers on the most significant challenges and provide practical solutions to everyday problems.

Register online: www.gnyada.com/education or call 718.746.5900 today!

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C E N T E R F O R A U T O M O T I V E E D U C A T I O N & T R A I N I N G

W H I T E S T O N E , Q U E E N S / G N Y A D A . C O M / E D U C A T I O N