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Classes by Category

BDC/PHONE SUPPORT MANAGE & COACH BDC AGENTS FOR SUCCESS Tuesday, June 6, 2023 MASTERING INBOUND PHONE AND INTERNET SALES n Thursday, November 10, 2022 n

F & I GNYADA F & I MANAGEMENT ACADEMY

Thursday, June 8, 2023 Tuesday, November 7, 2023

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PROFITABILITY & COMPLIANCE FOR AUTOMOTIVE SALES

Tuesday, May 16, 2023

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Wednesday, May 10, 2023 Thursday, November 9, 2023

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n Wednesday, October 11, 2023 INFORMATION AND CYBER SECURITY GUIDELINES FOR AUTOMOTIVE DEALERSHIPS Wednesday, December 6, 2023 SETTING UP AN EFFECTIVE F&I COMPLIANCE PROGRAM n Tuesday, July 18, 2023 n

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PHONE ETIQUETTE FOR RECEPTIONISTS

Wednesday, October 12, 2022 Tuesday, September 12, 2023

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SUCCESSFUL COMMUNICATIONS

Tuesday, December 6, 2022 Wednesday, March 22, 2023

Thursday, March 16, 2023

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n Tuesday, December 5, 2023 INVENTORY SHORTAGE STRATEGIES FOR SALES & BDC

MANAGEMENT DEALING WITH DIFFICULT PEOPLE

Wednesday, September 14, 2022 Wednesday, January 11, 2023

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Tuesday, December 13, 2022

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Thursday, July 13, 2023

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Wednesday, November 15, 2023

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ESSENTIALS OF STRATEGIC LEADERSHIP AND MANAGEMENT

MAXIMIZING CRM POTENTIAL Wednesday, February 8, 2023 n

Thursday, April 6, 2023

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Tuesday, August 8, 2023

SALES MANAGER BOOT CAMP Wednesday, October 19, 2022 n

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Thursday, April 13, 2023 Wednesday, July 19, 2023

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DMV BILLING BILLERS’ WORKSHOP: PROCESSING NYS DMV TRANSACTIONS

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SUCCESSFUL TEAM MANAGEMENT

Wednesday, March 8, 2023

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n Tuesday, November 14, 2023 THE MANAGEMENT TRANSITION: KEY SKILLS FOR NEW SUPERVISORS

Thursday, December 8, 2022 Thursday, February 9, 2023

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Thursday, May 11, 2023

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n Thursday, August 10, 2023 DMV BILLERS’ WORKSHOP: PROCESSING OUT-OF-STATE TRANSACTIONS

Tuesday, November 8, 2022 Tuesday, December 12, 2023

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WHY SHOULD I WORK FOR YOU?

Thursday, October 6, 2022 Thursday, January 12, 2023 Wednesday, April 5, 2023 Wednesday, July 12, 2023

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Thursday, September 15, 2022

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C E N T E R F O R A U T O M O T I V E E D U C A T I O N & T R A I N I N G

W H I T E S T O N E , Q U E E N S / G N Y A D A . C O M / E D U C A T I O N