GNYADA 2018-2019 Education Book

PROFITABILITY & COMPLIANCE IN F&I

GNYADA Tax Seminar November 14, 2018

“

Judy was amazing! Very engaging and knowledgeable.

”

– Joe Abreu Central Avenue Hyundai

This seminar features speakers with the knowledge, expertise, and communication skills to explain tax de- velopments and share practical solutions and plan- ning opportunities relating to day-to-day state and local tax issues dealers face.

MANAGE AND COACH BDC AGENTS FOR SUCCESS Lead your Bdc to deliver higher performance and better results

Wednesday, november 7, 2018

datE

timE 10:00am - 4:00pm inStructor Mark Rodriguez, Auto Client Care, Inc.

mEmBEr FEE $175.00 non-mEmBEr $300.00

Learn to motivate Bdc agents to increase appointments and raise customer satisfaction.

This course will focus on the challenges and most common supervisory is- sues in today’s BDC and how supervisors can equip themselves with the knowledge to improve the effectiveness of teammembers, increase morale, and create a team environment that maximizes employee satisfaction, per- formance, and retention.

attendees will learn:

n How to identify the best attributes in BDC supervisors

n The top ten leadership traits and why they’re important in the BDC n The most critical knowledge and skill areas for supervisors n The common mistakes supervisors make in managing BDC teams

To reserve your seat today, or if you have any questions, please contact: Carole Rogner I Professional Development Coordinator I Carole@gnyada.com I 718.640.2012 or register online: www.gnyada.com/education

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c e n t e r f o r a u t o m o t i v e e d u c a t i o n & t r a i n i n g / w h i t e s t o n e , q u e e n s / g n y a d a . c o m / e d u c a t i o n