GNYADA 2018-2019 Education Book

J A N U A R Y 2 0 1 9

BDC & SALES BOOT CAMP Selling appointments that show

DRIVING CONSISTENT SUCCESS IN THE SERVICE DRIVE the training and coaching you need to thrive in today’s market

Wednesday, January 16, 2019

datE

timE 10:00am - 4:00pm inStructor Mark Rodriguez, Auto Client Care, Inc.

thursday, January 17, 2019

datE

timE 10:00am - 4:00pm inStructor Frank Phillips, FCP-Sales Masters

mEmBEr FEE $175.00 non-mEmBEr $300.00

mEmBEr FEE $175.00 non-mEmBEr $300.00

Powerful and effective techniques for Bdc communication skills.

time tested results to maximize Service advisor performance.

Discover proven strategies to make the most of every phone call. Learn how to set solid appointments, effective objection handling, and more. In- cluded are participant workbooks, tailored role-plays, and real-time phone coaching.

Learn practices that are essential to increase revenues, improve survey scores and excel in customer retention. Service Advisors will learn methods to manage vehicle service from start to finish, including communicating with customers, handling objections, and upselling services.

attendees will learn how to:

n Distinguish words and phrases that can be used to demonstrate interest and support

Participants will learn:

n Select the right language to convey your message

n Selling techniques for communicating needed service(s) n Methods to build a rapport and learn about the customer n To sell service needs based on benefits to the customer n Techniques for handling objections throughout the process n How to ensure trust and credibility in customer relationships

n Avoid using negative terminology and replace with positive phrases

n Identify key words to work into speech to build rapport n Keep a call on track and arrive at a positive outcome

DRIVING CONSISTENT SUCCESS IN THE SERVICE DRIVE

“

Great mixture of knowledge and humor to make it entertaining. As a new Advisor (1.5 weeks) it helped me get better understanding of what to expect.

”

– Gabriel Salcedo Teddy Nissan

To reserve your seat today, or if you have any questions, please contact: Carole Rogner I Professional Development Coordinator I Carole@gnyada.com I 718.640.2012 or register online: www.gnyada.com/education

fourteen c e n t e r f o r a u t o m o t i v e e d u c a t i o n & t r a i n i n g / w h i t e s t o n e , q u e e n s / g n y a d a . c o m / e d u c a t i o n