GNYADA 2019 Membership Directory & Services Guide

• The experiences related in consumer testimonials must reflect the typical, or representative, experience of consumers generally. If they do not, the advertiser must clearly and conspicuously disclose what the typical experience is. A disclosure like “results not typical”or “results may vary”is not sufficient. • If there is a material connection between the endorser and the advertiser that might affect the weight or credibility of the endorsement, that connection must be disclosed clearly and conspicuously. A material connection could include the payment of compensation or providing free products to the endorser, for example, an endorser who touts her experiences with the product on a social networking site in exchange for free product or payment of money. Other Advertising Guidelines The FTC has published additional advertising guidelines that often apply to dealers. One example concerns the use of the word “free” in advertising. The FTC prohibits use of the word “free” in describing a product if that product is soldwith another product or service as towhich the price is arrived at through bargaining. FTC guidelines alsowarn that it is deceptive to advertise a discount unless the price is less than the regular price of the product. For example, an advertiser cannot raise the regular price of a product and then advertise a discount on that inflated price. Statements such as “repossession sale,”“fleet liquidation,”“end-of-lease sale,”or other unusual sale circumstances must be true in fact. If a vehicle is advertised at “factory invoice”or the like, the terms must represent the dealer’s ultimate total vehicle cost, including any holdbacks or manufacturer incentives. Advertisements for a particular product need to include a disclosure if there are limited quantities of that product available. And advertisers should not engage in “bait and switch”advertising. State Advertising Laws and Regulations Almost all states have laws specifically prohibiting misleading advertising. The state standards summarized in this section are for example purposes only. This section does not provide a comprehensive review of all state laws regulating advertising. An example of a relevant regulatory scheme is Florida, which prohibits any statement known or which could have been ascertained to be untrue or misleading and which was made with the intent or purpose of selling goods or services. Mississippi lists a series of phrases that are deemed to be untrue including “everybody financed,”“no credit rejected,”“name your own monthly payments,” and a statement that no other dealer gives a greater allowance for trade-ins. A number of state laws give consumers a right to sue for misleading advertising and specifically provides that a consumer can recover attorney’s fees and punitive damages. Other states specifically prohibit using any abbreviations in dealer advertising that are not commonly understood and lists FTB, A/R, TOP, POF, and DOC as examples. The advertising requirements for dealers are different in each state. The Attorney General and state Motor Vehicle Department websites are two good resources to find rules and regulations concerning what activities are permissible and impermissible for auto dealer advertising. Attorney General websites usually publicize enforcement actions brought against auto dealers for deceptive trade practices, including deceptive advertising. Many state Attorney General offices publish specific guidelines for auto dealer advertising in that state as well.

2019 membership directory & services guide / hot topics

PG 183