GNYADA March 2015 Newsletter

SEMINARS FOR AUTOMOBILE DEALERS

SERVICE ADVISOR TRAINING: THE LINK BETWEEN THE CUSTOMER AND SERVICE DEPARTMENT Service advisors must master customer concerns, and learn to put the most difficult sales objections to rest.

Wednesday, March 18, 2015 10:00am-4:00pm

Center for Automotive Education & Training 15-30 Petracca Place Whitestone (Queens) NY 11357

The seminar will teach service advisors how to achieve peak performance, increase sales, and raise customer satisfaction. In this day of intense competition, it has become vital that service advisors take their selling skills to an advanced level. Service Advisors will learn how to overcome common objections, including telephone closing techniques, building CSI, handling di cult customers, and much, much more.

Service Advisor Training will teach participants:

■ E ective selling techniques to get customers to agree on needed service(s) ■ Interviewing methods to build a rapport and learn about the customer

■ To sell service needs in terms of benefits to the customer ■ Techniques for handling objections throughout the process

■ Strategies to ensure customers of the service advisor’s trustworthiness and credibility

■ NEW! Properly communicating with customers over the phone ■ NEW! Look for opportunities to be a customer’s hero

■ NEW! Strategies on selling found work

About the Instructor Frank Phillips has more than 15 years in retail automotive sales and has conducted classes throughout the U.S. for dealerships, associations, and manufacturers. In addition, Frank worked as a sales trainer for VW, Porsche, and Audi. He started FCP-Sales Masters conducting seminars throughout the U.S. and Canada for dealerships, dealer associations, and manufacturers and has been conducting classes for GNYADA since 1991.

GNYADA member fee: $125 per attendee ($250 non-member fee)

To register CLICK, EMAIL, or CALL Carole at carole@gnyada.com or 718.640.2012