GNYADA November 2014 Newsletter

Teamwork and Accountability Improve Employee Performance

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How many of us have started new programs and stopped? How many of us have invested our time in a new process only to fall back into old habits? The main culprit that causes employee performance failure is twofold: Not having full buy-in or partici- pation from the entire team, and Not performing timely accounta- bility to focus on the progress being made. There are four main things you need to clarify about an improvement plan BEFORE implementing it. 1. What is the goal of the change? Are you clear on the outcome you want to achieve? Can you visualize what your business will look like once the change occurs? Have you taken into account how this change will affect other employees or departments? The clearer you can see the outcome, the more specific

you can be communicating and directing your vision to your team.

up on everyone’s progress. One great benefit of having everyone present for the follow-up sessions is that the group helps to hold every- one accountable, not just upper man- agement. Consistently improving your employee’s performance takes time and total team effort. Plot your course, get everyone’s input on the solution, and work together as a team to enact long-lasting change for your company. You can reach Glenn Pasch at glenn@pcgmailer.com or on Twitter @glennpasch. He is happy to answer questions you may have relating to this article. Glenn will be teaching The 5 Cs of High Performing Teams at The Center for Automotive Education & Training on November 20, 2014. To register, contact Carole Rogner at 718.640.2012 or Carole@gnyada.com

2. Why are you putting this change into place? Without a strong understanding of why something is necessary, employees may follow orders for the time being to pacify the leadership, but soon their new actions will slow- ly roll back to old habits. 3. How do you plan to achieve this goal? Map out every step of your new process and then demonstrate each step for your team so there is no misunderstanding of what is expect- ed. If you can’t “do” it, then it is not clear enough. 4. How will you hold people accountable to achieving this goal? Finally, set a weekly schedule to meet with the entire staff to follow

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GNYADA Joins NY Cares in Helping Homeless

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With the approach of cold winter days, even cold- er winter nights, and very real concerns about sur- vival, GNYADA is again teaming up with New York Cares to operate public collection sites for winter coats that will be distributed to those less fortunate. Last year, New York Cares distributed nearly 78,000 coats, but it wasn’t enough. GNYADA thanks the dealerships that have signed on to become coat collection sites. To enroll your deal- ership, fill out the form found at http://bit.ly/gnyadacoatdrive . Last year, GNYADA dealerships collected an amazing 6,000-plus coats. By working together and getting the word out in your neighborhoods and communities, we hope to top that number this year.

Greater New York Automobile Dealers Association • www.gnyada.com

The Newsletter • November 2014

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