GNYADA 2018-2019 Education Book

A P R I L 2 0 1 9

BILLERS’ WORKSHOP: PROCESSING NYS DMV TRANSACTIONS The essential steps to becoming an efficient and effective Biller

BDC & SALES BOOT CAMP selling appointments that show

Wednesday, April 10, 2019

DATE

TIME 10:00am - 4:00pm InsTrucTor Mark Rodriguez, Auto Client Care, Inc.

Tuesday, April 9, 2019

DATE

TIME 10:00am - 4:00pm InsTrucTor Jean Marie Rugg, General Manager, DMV-DIRECT

MEMBEr FEE $175.00 non-MEMBEr $300.00

MEMBEr FEE $175.00 non-MEMBEr $300.00

Powerful and effective techniques for BDc communication skills.

Learn to streamline your billing process, making it faster and more accurate.

Discover proven strategies to make the most of every phone call. Learn how to set solid appointments, effective objection handling, and more. Included are participant workbooks, tailored role-plays, and real-time phone coach- ing.

Learn to process DMV transactions, including compliance requirements, hands-on paperwork processing instruction, and how to submit items to the DMV. Upon completion of the seminar, you will understand the requirements for the DMV desk in the dealership and how to set it up to run smoothly and accurately.

Attendees will learn how to:

n Distinguish words and phrases that can be used to demonstrate interest and support

n Select the right language to convey your message

Attendees will learn about:

n Avoid using negative terminology and replace with positive phrases

n The process of registering vehicles in the dealership n The various DMV forms, including reports of sale, titles, and odometer disclosure n The fees associated with new vehicle registration transactions

n Identify key words to work into speech to build rapport n Keep a call on track and arrive at a positive outcome

n The specific terms used in registration processing

The timelines imposed by DMV

n

twenty

c e n t e r f o r a u t o m o t i v e e d u c a t i o n & t r a i n i n g / w h i t e s t o n e , q u e e n s / g n y a d a . c o m / e d u c a t i o n