GNYADA 2018-2019 Education Book

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SUCCESSFUL TEAM MANAGEMENT Winning teams are made - they don't just happen

ADVANCED NEGOTIATION SKILLS Equip yourself with innovative negotiation strategies to excel in sales

Tuesday, June 4, 2019

DATE

TIME 10:00am - 1:00pm InsTrucTor Bill McAndrews, William D. McAndrews & Associates

Wednesday, June 12, 2019

DATE

TIME 10:00am - 4:00pm InsTrucTor Ken Carlson, F&I Resources

MEMBEr FEE $120.00 non-MEMBEr $200.00

MEMBEr FEE $175.00 non-MEMBEr $300.00

Learn effective leadership skills to inspire and influence your staff to achieve team goals.

Learn how to steer all customer negotiations toward a win-win outcome.

Today’s customers are more sophisticated and knowledgeable than ever; to reach successful outcomes with buyers, sales professionals must now be master negotiators. This class focuses on the developing and strength- ening sales negotiation skills, while keeping in mind the need to maintain lasting, beneficial customer relationships.

Learn strategies and facilitation techniques for building great teams and cre- ating successful team dynamics. You will develop skills that enhance com- munication and trust, and align teammembers around shared goals so they can effectively plan, communicate, execute, and deliver.

Attendees will learn:

Attendees will learn how to:

n How to deal with low performing individuals and teams n Key tips to turning around and building successful teams n Ideas about how to develop, coach, and motivate your team n Methods for setting goals, objectives and tracking performance

Build trust when negotiating

n

n Demonstrate how the “deal math” works to ease customer apprehensions n Remove barriers for effective communications n Plan for objections and prepare counter strategies

n How to develop winning team players

Establish an honorable reputation

n

MANAGE AND COACH BDC AGENTS FOR SUCCESS Lead your BDc to deliver higher performance and better results

DRIVING CONSISTENT SUCCESS IN THE SERVICE DRIVE The training and coaching you need to thrive in today’s market

Wednesday, June 5, 2019

DATE

TIME 10:00am - 4:00pm InsTrucTor Mark Rodriguez, Auto Client Care, Inc.

Tuesday, June 25, 2019

DATE

TIME 10:00am - 4:00pm InsTrucTor Frank Phillips, FCP-Sales Masters

MEMBEr FEE $175.00 non-MEMBEr $300.00

MEMBEr FEE $175.00 non-MEMBEr $300.00

Learn to motivate BDc agents to increase appointments and raise customer satisfaction.

Time tested results to maximize service Advisor performance.

This course will focus on the challenges and most common supervisory is- sues in today’s BDC and how supervisors can equip themselves with the knowledge to improve the effectiveness of teammembers, increase morale, and create a team environment that maximizes employee satisfaction, per- formance, and retention.

Experience practices that are essential to increase revenues, improve survey scores and excel in customer retention. Service Advisors will learn methods to manage vehicle service from start to finish, including communicating with customers, handling objections, and upselling services.

Participants will learn:

Attendees will learn:

n How to identify the best attributes in BDC supervisors

n Selling techniques for communicating necessary service(s) to customers n Methods to build a rapport and learn about the customer n To sell service needs based on benefits to the customer n Techniques for handling objections throughout the process n How to ensure trust and credibility in customer relationships

n The top ten leadership traits and why they’re important in the BDC n The most critical knowledge and skill areas for supervisors n The common mistakes supervisors make in managing BDC teams

twenty4 c e n t e r f o r a u t o m o t i v e e d u c a t i o n & t r a i n i n g / w h i t e s t o n e , q u e e n s / g n y a d a . c o m / e d u c a t i o n