GNYADA 2018-2019 Education Book

2 0 1 8 - 1 9 W O R K S H O P S

BDC/PHONE SUPPORT BDC & SALES BOOT CAMP Wednesday, September 12, 2018 Wednesday, January 16, 2019

DEALER WEBINARS ONBOARDING FOR SUCCESS – ESSENTIAL PROGRAMS, CHECKLIST & TOOLS TO BOOST NEW HIRE’S PRODUCTIVITY october 10, 2018 BOOST EMPLOYEE RETENTION & AVOID LOSING SEASONED TALENT december 12, 2018 KEEP YOUR DEALERSHIP COMPLIANT WITHOUT SCARING OFF EMPLOYEES February 13, 2019 INVESTIGATIONS WITHOUT HESITATION april 17, 2019 DEALERSHIP RISK MANAGEMENT BEST PRACTICES June 19, 2019 DMV BILLING BILLERS’ WORKSHOP: PROCESSING NYS DMV TRANSACTIONS tuesday, december 4, 2018 tuesday, april 9, 2019 tuesday, august 6, 2019 DMV BILLERS’ WORKSHOP: PROCESSING OUT-OF-STATE TRANSACTIONS F&I PROFITABILITY & COMPLIANCE IN F&I thursday, november 8, 2018 thursday, June 27, 2019 ACHIEVING F&I EXCELLENCE tuesday, February 19, 2019 thursday, July 18, 2019 tuesday, February 5, 2019 Wednesday, July 9, 2019

Wednesday, april 10, 2019 Wednesday, July 10, 2019

FIRST CLASS PHONE MANNERS FOR RECEPTIONISTS

Wednesday, october 17, 2018 Wednesday, march 6, 2019

MANAGE & COACH BDC AGENTS FOR SUCCESS

Wednesday, november 7, 2018 Wednesday, February 13, 2019 Wednesday, June 5, 2019

SUCCESSFUL COMMUNICATIONS Wednesday, december 5, 2018 Wednesday, march 13, 2019 DEALER ESSENTIALS ANNUAL LABOR LAW SEMINAR

thursday, october 18, 2018 or Wednesday, october 24, 2018

GNYADA TAX SEMINAR Wednesday, november 14, 2018

OSHA COMPLIANCE SEMINAR Wednesday, march 13, 2019

SPRING LABOR LAW thursday, may 16, 2018

INFORMATION SECURITY GUIDELINES FOR AUTOMOTIVE DEALERSHIPS

thursday, march 14, 2019 thursday, august 8, 2019

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