GNYADA 2017-18 Automotive Dealership Workshops & Seminars

DRIVING CONSISTENT SUCCESS IN THE SERVICE DRIVE The training and coaching you need to thrive in today’s market

IMPROVE YOUR HIRING PROCESS Attract those who might be open to pursuing the right job opportunity

Thursday, September 21, 2017

DATE

Tuesday, September 19, 2017

TIME 10:00am-1:00pm INSTRUCTOR Frank Phillips, FCP-Sales Masters

DATE

TIME 10:00am-4:00pm INSTRUCTOR Frank Phillips, FCP-Sales Masters

MEMBER FEE $120.00 NON-MEMBER $200.00

MEMBER FEE $175.00 NON-MEMBER $300.00

Hiring and retaining the best talent is tough, learn to grow talent!

Time tested results to maximize Service Advisor performance.

Having trouble hiring for that desired skill set? Can’t seem to draw in the type of talent you seek? Learn ways to position your dealership in the mar- ketplace as a desired destination for top talent.

Learn practices that are essential to increase revenues, improve survey scores and excel in customer retention. Service Advisors will learn meth- ods to manage vehicle service from start to finish, including communicat- ing with customers, handling objections, and upselling services. Participants will learn: Selling techniques for communicating needed service(s) Methods to build a rapport and learn about the customer To sell service needs based on benefits to the customer Techniques for handling objections throughout the process How to ensure trust and credibility in customer relationships

In this course, attendees will learn: Ways to optimize your employer value proposition

How to create a culture where the best employees want to work Steps for writing effective career pages and job descriptions How to empower employees to act as great corporate ambassadors Techniques to actively build and leverage your brand in the recruitment marketplace

WEBINAR: PROTECT AGAINST EVER EVOLVING CYBERSECURITY THREATS Tuesday, September 19, 2017 | 11:00am Cyber risk impacts every element of your dealership. This webinar will provide actionable insights on building and maintaining a structure in which dealers are able to comprehend, measure and respond to cybersecurity challenges.

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