GNYADA 2017-18 Automotive Dealership Workshops & Seminars

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WEBINAR: FINDING THE BEST HEALTH INSURANCE PLAN FOR YOUR DEALERSHIP (100+ EMPLOYEES) Wednesday, October 4, 2017 | 11:00am Offering health insurance to your employees is one of the best ways to attract and retain top talent. This webinar will review Fully Insured Plans in comparison to Level and Self-Funding Options to help you determine the best health insurance plan for your dealership.

FIRST CLASS PHONE MANNERS FOR RECEPTIONISTS The musts of telephone best practices

MORE THAN A DATABASE: OPTIMIZE YOUR CRM Increase profits and sales using your CRM

Wednesday, October 11, 2017

Tuesday, October 17, 2017

DATE

DATE

TIME 10:00am-1:00pm INSTRUCTOR Mark Rodriguez, Auto Client Care, Inc.

TIME 10:00am-1:00pm INSTRUCTOR Bill McAndrews, William D. McAndrews & Associates

MEMBER FEE $120.00 NON-MEMBER $200.00

MEMBER FEE $120.00 NON-MEMBER $200.00

Learn to gain control of the call, ask the right questions, transfer calls effectively, and close each call successfully.

Strategically use your CRM software to drive up sales and increase profits for your dealership.

This highly interactive seminar provides best practices for all phases of a customer call, including opening, closing, and hold/transfer techniques. Learn what to say to ensure proper etiquette and a positive outcome. Attendees will learn how to: Identify the components of an effective opening Avoid the most common telephone etiquette problems Practice the recommended techniques for transferring callers or putting them on hold Identify ways to effectively close the call to leave the customer with a positive impression Best utilize voice-mail communications

Take the first step toward becoming more customer service centered, and making every customer connection a positive one. Learn how to integrate your CRM software into your sales process to effectively boost profits and build lasting customer relationships. This is vendor-neutral training.

Attendees will learn to: Find and attract more quality prospects Increase traffic to the dealership at a lower cost Sell to a higher percentage of customers Keep customers loyal to both service and sales

Dealer Essentials ANNUAL LABOR LAW SEMINAR

GNYADA SALES ACADEMY

Great class and topic especially for someone new to sales like me. Instructor was friendly engaging easy to stay engaged.

October 18 or October 19

– GABBY VIGORITO, SECURITY DODGE

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