GNYADA 2017-18 Automotive Dealership Workshops & Seminars

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MANAGE AND COACH BDC AGENTS FOR SUCCESS Lead your BDC to deliver higher performance and better results

SERVICE ADVISOR’S GUIDE TO SELLING SERVICE AND REPAIR The ultimate game plan on increasing hours per R.O. and gross retention

Wednesday, November 08, 2017

Thursday, November 09, 2017

DATE

DATE

TIME 10:00am-4:00pm INSTRUCTOR Mark Rodriguez, Auto Client Care, Inc.

TIME 10:00am-4:00pm INSTRUCTOR Ken Carlson, F&I Resources

MEMBER FEE $175.00 NON-MEMBER $300.00

MEMBER FEE $175.00 NON-MEMBER $300.00

Learn to motivate BDC agents to increase appointments and raise customer satisfaction.

Learn to achieve peak performance, increase sales, and maximize customer satisfaction.

This course will focus on the challenges and most common supervisory issues in today’s BDC and how supervisors can equip themselves with the knowledge to improve the effectiveness of team members, increase morale, and create a team environment that maximizes employee satis- faction, performance, and retention. Attendees will learn: How to identify the best attributes in BDC supervisors The top ten leadership traits and why they’re important in the BDC The most critical knowledge and skill areas for supervisors The common mistakes supervisors make in managing BDC teams

Learn how to communicate the importance of vehicle maintenance to cus- tomers while increasing service-driven profits. Also learn to overcome common objections, telephone closing techniques, building CSI, handling difficult customers, and much more. Participants will learn: Effective selling techniques to get customers to agree on needed service(s) Interviewing methods to build rapport and learn about the customer How to position service needs based on benefit to the customer Techniques for handling objections throughout the process How to ensure trust and credibility in customer relationships

WEBINAR: DEALER’S GUIDE TO NEWYORK’S PAID FAMILY LEAVE LAW Tuesday, November 14, 2017 | 10:00am

With only six weeks until New York’s Paid Family Leave law goes into effect, learn how much to deduct from your employees’ wages, which employees are eligible to take leave, when leave can be taken, how Paid Family Leave works with FMLA and short-term disability, and much more.

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