GNYADA 2017-18 Automotive Dealership Workshops & Seminars

MANAGE AND COACH BDC AGENTS FOR SUCCESS Lead your BDC to deliver higher performance and better results

ACHIEVING F&I EXCELLENCE Maximize every profit opportunity in the F&I office

Tuesday, February 20, 2018

DATE

TIME 10:00am-4:00pm INSTRUCTOR Ken Carlson, F&I Resources

Wednesday, February 14, 2018

DATE

TIME 10:00am-4:00pm INSTRUCTOR Mark Rodriguez, Auto Client Care, Inc.

MEMBER FEE $175.00 NON-MEMBER $300.00

MEMBER FEE $175.00 NON-MEMBER $300.00

Dramatically increase your F&I Sales, profits, and customer satisfaction.

Learn to motivate BDC agents to increase appointments and raise customer satisfaction.

This class is designed to provide F&I managers with the selling skills nec- essary to maximize every profit opportunity in the F&I office, as well as en- hance the customer’s F&I experience. Learn to quickly discover customer needs, demonstrate products, and overcome objections. During this session, participants will learn to: How to maximize your F&I revenues Solutions for overcoming objections and closing sales How the F&I process can add value to the purchase experience for your customers How to take the pressure out of the F&I selling process

This course will focus on the challenges and most common supervisory issues in today’s BDC and how supervisors can equip themselves with the knowledge to improve the effectiveness of team members, increase morale, and create a team environment that maximizes employee satis- faction, performance, and retention. Attendees will learn: How to identify the best attributes in BDC supervisors The top ten leadership traits and why they’re important in the BDC The most critical knowledge and skill areas for supervisors The common mistakes supervisors make in managing BDC teams

MAXIMIZE PROFITS IN PREOWNED VEHICLES Ramp up your dealership’s used car sales profits

INFORMATION SECURITY GUIDELINES FOR AUTOMOTIVE DEALERSHIPS Establishing and maintaining information security is a journey, not a destination

Wednesday, February 21, 2018

DATE

TIME 10:00am-4:00pm INSTRUCTOR Frank Phillips, FCP-Sales Masters

Thursday, February 15, 2018

MEMBER FEE $175.00 NON-MEMBER $300.00

DATE

TIME 10:00am-1:00pm INSTRUCTOR Judy Vann Karstadt, JV Solutions LLC

Learn to put your used vehicle department on the road to greater profitability.

MEMBER FEE $120.00 NON-MEMBER $200.00

Learn the best practices for building your dealership’s security plan.

Effectively managing your preowned inventory is the ultimate goal of any used vehicle department. Explore the strategies, processes and functions that will transform your used vehicle department into a profit-producing powerhouse.

If you are responsible for the security of your dealership’s data, and your customer’s data, then this seminar is for you. This seminar will teach you the steps to secure your business data and will cover the mandated poli- cies and procedures you should be following. During this session, participants will learn to: What the common risk areas are Key data security plan considerations How to identify and quantify your data risk areas How to best adhere to finance regulations What you can and can’t do with customer information A formal program to ensure the security of customer information

Attendees will learn how to: Approach used vehicle inventory management Buy vehicles at the right price Price preowned vehicles correctly for sale Sell used vehicles Carry out proper wholesale disposal

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