GNYADA 2017-18 Automotive Dealership Workshops & Seminars

SUCCESSFUL COMMUNICATIONS Fine-tune your techniques to become a better communicator

TRANSFORM MANAGEMENT SKILLS INTO LEADERSHIP SKILLS Move from being a boss to a coach who gets results

Wednesday, March 14, 2018

Tuesday, March 20, 2018

DATE

DATE

TIME 10:00am - 4:00pm INSTRUCTOR Mark Rodriguez, Auto Client Care, Inc.

TIME 10:00am-1:00pm INSTRUCTOR Bill McAndrews, William D. McAndrews & Associates

MEMBER FEE $175.00 NON-MEMBER $300.00

MEMBER FEE $120.00 NON-MEMBER $200.00

Identify caller communication styles and select the best words and phrases to build rapport with your customers.

Learn to adapt to change, navigate conflicts, and motivate your people.

Learn how to engage the customer, discover basic customer needs, present solutions that benefit the customer, and gain commitment for next steps. Attendees will learn how to: Identify types of sales opportunities and how they’re similar Develop trust, confidence, and rapport in the engagement stage Outline questioning techniques and sharpen listening skills for the discovery process Position the solution in a positive way from the customer’s perspective Reach the commitment level of the call and close the sale

Learn the key components to become an engaging manager that cre- ates confident, inspired, empowered, and enthusiastic teams. Learn to further enhance the skills that brought you into this position and be- come the manager that your employees need and want. Participants will learn how to: Effectively hold employees accountable for their actions Meet the diverse needs of all teammembers with proven communication techniques Motivate people Anticipate and resolve conflict situations Use delegation to increase productivity and individual growth

19