GNYADA 2017-18 Automotive Dealership Workshops & Seminars

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MANAGE AND COACH BDC AGENTS FOR SUCCESS Lead your BDC to deliver higher performance and better results

PROFITABILITY & COMPLIANCE IN F&I Essential knowledge every F&I Manager must master to be successful

Thursday, June 21, 2018

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Wednesday, June 06, 2018

TIME 10:00am-4:00pm INSTRUCTOR Judy Vann Karstadt, JV Solutions LLC

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TIME 10:00am-4:00pm INSTRUCTOR Mark Rodriguez, Auto Client Care, Inc.

MEMBER FEE $175.00 NON-MEMBER $300.00

MEMBER FEE $175.00 NON-MEMBER $300.00

Learn to provide customers with a great experience through complete disclosure, integrity and a customer friendly F&I process.

Learn to motivate BDC agents to increase appointments and raise customer satisfaction.

F&I profitability is a product of complete integrity. Customers buy from your dealership not only because you sell what they want, but because they trust you. Learn to handle every transaction honestly and in total compliance with the law. Attendees will learn: The complete array of consumer privacy and information security rules The regulatory maze that surrounds disclosure requirements

This course will focus on the challenges and most common supervisory issues in today’s BDC and how supervisors can equip themselves with the knowledge to improve the effectiveness of team members, increase morale, and create a team environment that maximizes employee satis- faction, performance, and retention. Attendees will learn: How to identify the best attributes in BDC supervisors The top ten leadership traits and why they’re important in the BDC The most critical knowledge and skill areas for supervisors The common mistakes supervisors make in managing BDC teams

The requirements on how to handle credit analyses Proper techniques for presenting products and services Best practices that contribute to a successful F&I operation

SUCCESSFUL TEAM MANAGEMENT Winning teams are made - they don't just happen

Wednesday, June 20, 2018

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TIME 10:00am-1:00pm INSTRUCTOR Bill McAndrews, William D. McAndrews & Associates

MEMBER FEE $120.00 NON-MEMBER $200.00

Learn effective leadership skills to inspire and influence your staff to achieve team goals.

Learn strategies and facilitation techniques for building great teams and creating successful team dynamics. You will develop skills that enhance communication and trust, and align team members around shared goals so they can effectively plan, communicate, execute, and deliver. Attendees will learn: How to deal with low performing individuals and teams Key tips to turning around and building successful teams Ideas about how to develop, coach, and motivate your team Methods for setting goals, objectives and tracking performance How to develop winning team players

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