GNYADA 2017-18 Automotive Dealership Workshops & Seminars

DRIVING CONSISTENT SUCCESS IN THE SERVICE DRIVE The training and coaching you need to thrive in today’s market

SERVICE ADVISOR’S GUIDE TO SELLING SERVICE AND REPAIR The ultimate game plan on increasing hours per R.O. and gross retention

Tuesday, June 26, 2018

Wednesday, June 27, 2018

DATE

DATE

TIME 10:00am-4:00pm INSTRUCTOR Frank Phillips, FCP-Sales Masters

TIME 10:00am-4:00pm INSTRUCTOR Ken Carlson, F&I Resources

MEMBER FEE $175.00 NON-MEMBER $300.00

MEMBER FEE $175.00 NON-MEMBER $300.00

Time tested results to maximize Service Advisor performance.

Learn to achieve peak performance, increase sales, and maximize customer satisfaction.

Experience practices that are essential to increase revenues, improve sur- vey scores and excel in customer retention. Service Advisors will learn methods to manage vehicle service from start to finish, including commu- nicating with customers, handling objections, and upselling services. Participants will learn: Selling techniques for communicating necessary service(s) to customers Methods to build a rapport and learn about the customer To sell service needs based on benefits to the customer Techniques for handling objections throughout the process How to ensure trust and credibility in customer relationships

Learn how to communicate the importance of vehicle maintenance to cus- tomers while increasing service-driven profits. Also learn to overcome common objections, telephone closing techniques, building CSI, handling difficult customers, and much more. Participants will learn: Selling techniques to get customers to agree on needed service(s) Methods to build rapport and learn about the customer How to position service needs based on benefit to the customer Techniques for handling objections throughout the process How to ensure trust and credibility in customer relationships

SERVICE ADVISOR’S GUIDE TO SELLING AND REPAIR

Good course even for older experienced advisors.

Ken had a nice flow to the class. Good teacher. Understands the stress/frustration that comes with this job. Keep up the good work Ken!

– CHRYS KENNEY GRAND PRIZE OF NANUET

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