GNYADA 2017-18 Automotive Dealership Workshops & Seminars

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DMV BILLERS’ WORKSHOP: PROCESSING OUT-OF-STATE TRANSACTIONS Efficiently and effectively process out-of-state deals

WINNING AT AUTOMOTIVE SALES Learn the attitude, enthusiasm, and knowledge it takes to win in the car business

Wednesday, July 18, 2018

DATE

Tuesday, July 10, 2018

TIME 10:00am-4:00pm INSTRUCTOR Ken Carlson, F&I Resources

DATE

TIME 10:00am-1:00pm INSTRUCTOR Patti Daly, Specialist, DMV-DIRECT

MEMBER FEE $175.00 NON-MEMBER $300.00

MEMBER FEE $120.00 NON-MEMBER $200.00

Learn to sell more units, hold more gross, and earn excellent CSI scores.

Learn complex registration and titling transactions that require in depth expertise to properly complete.

This powerful one-day advanced sales training will expose both seasoned veterans and rookies to proven techniques that sell more cars and create higher gross profit. It’s a can’t-miss opportunity for anyone on your sales floor not achieving 100% of their potential every month.

Learn how to handle the added hurdles of an out-of-state vehicle deal, quickly and properly — from stocking to completing title and registration. Each attendee receives a complete reference manual to keep on file at their dealership. Attendees will learn how to: Properly complete required forms for New Jersey, Connecticut, Pennsylvania, and Florida Configure sales tax for each of the different states Avoid application rejection Handle the different types of transactions (lease vs. retail sales)

Attendees will learn techniques for: Improving the quality of sales conversations Selling value as opposed to price Selling from inventory Selling value through a proper product presentation and demonstration ride Obtaining commitment and negotiating for profit

BDC & SALES BOOT CAMP Selling appointments that show

ACHIEVING F&I EXCELLENCE

Wednesday, July 11, 2018

DATE

TIME 10:00am-4:00pm INSTRUCTOR Mark Rodriguez, Auto Client Care, Inc.

Learned to overcome objections. Ken Carlson is an excellent instructor with the way he explained everything. Ken covered menu presentation very well. Very excellent way of getting his points across for you to understand and utilize within the dealership. – PATRICIA MCCLOSKEY SMITH HAVEN MAZDA

MEMBER FEE $175.00 NON-MEMBER $300.00

Powerful and effective techniques for BDC communication skills.

Discover proven strategies to make the most of every phone call. Learn how to set solid appointments, effective objection handling, and more. In- cluded are participant workbooks, tailored role-plays, and real-time phone coaching. Attendees will learn how to: Select the right words to convey your message Avoid using negative wording and replace with more positive phrases Identify key phrases to work into speech to build rapport with each customer Identify words and phrases that can be used to demonstrate interest and support Keep a call on track and arrive at a positive outcome

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