GNYADA 2017-18 Automotive Dealership Workshops & Seminars

ACHIEVING F&I EXCELLENCE Maximize every profit opportunity in the F&I office

MANAGING DIFFICULT PEOPLE Never fall victim to those who have the potential to make life miserable

Thursday, July 19, 2018

DATE

TIME 10:00am-4:00pm INSTRUCTOR Ken Carlson, F&I Resources

Wednesday, July 25, 2018

DATE

TIME 10:00am-1:00pm INSTRUCTOR Bill McAndrews, William D. McAndrews & Associates

MEMBER FEE $175.00 NON-MEMBER $300.00

MEMBER FEE $120.00 NON-MEMBER $200.00

Learn to dramatically increase your F&I Sales, profits, and customer satisfaction.

Learn to make managing challenging employees and coworkers easier.

This class is designed to provide F&I managers with the selling skills nec- essary to maximize every profit opportunity in the F&I office, as well as en- hance the customer’s F&I experience. Learn to quickly discover customer needs, demonstrate products, and overcome objections. Attendees will learn: How to maximize your F&I revenues Solutions for overcoming objections and closing sales How the F&I process can add value to the purchase experience for your customers How to take the pressure out of the F&I selling process

Learn strategies for getting adversaries to cooperate, bullies to back off, wallflowers to open up, and complainers to think before they speak. Know- ing how to deal with difficult people at work will allow you to approach your staff with greater confidence and your job with more enjoyment.

Attendees will learn: How to work with / work around negative people

The dos and don’ts of communicating with any difficult person When to go to a third party for help in dealing with a problem person

How to deal with employees who may offend others How to manage a mix of older and younger employees

27