GNYADA 2017-18 Automotive Dealership Workshops & Seminars

Instructors

KEN CARLSON Ken Carlson is the Divisional Business Development Manager for F&I Resources, and is AFIP Certified (Senior). For over 30 years, Ken has conducted seminars for Sales, F&I, Sales Management, After Sale, and Service Manager/Advisor personnel for dealer associations throughout the United States. CRISS CASTLE Criss Castle is an automotive marketing leader and one of the nation’s most sought after consultants. With a proven record of increasing sales with innovative techniques, Criss has held many positions in top auto groups. Her company, Car News Network, specializes in digital marketing and sales training. PATTI DALY Patti Daly is the out-of-state specialist for DMV-DIRECT, GNYADA's on-sitemotor vehicle registration and titling service, and a sought after consultant by many dealerships. Her hands-on experience in working with other state’s DMV offices helps her explain procedures in terms that employees easily understand. BILL McANDREWS Bill McAndrews is a business advisor providing guidance in strategy development and implementation, marketing services, organizational tactics, and management solutions. Bill also provides leadership coaching and mentoring, as well as assisting organizations with day-to-day management issues. KIKI ORSKI Kiki Orski, President of Peak Performance, specializes in helping people make “connections” in order to increase sales, productivity and customer satisfaction. For 17 years she has focused on coaching and training all levels of personnel to achieve higher levels of success. She is a certified DiSC© facilitator. FRANK PHILLIPS Frank Phillips’industry career has extendedmore than 40 years. He has been a sales trainer forWorldwide VW, Porsche, and Audi Eastern. Frank started FCP-Sales Masters conducting seminars and classes throughout the U.S. and Canada for dealerships, dealer associations, and manufacturers. MARK RODRIGUEZ Mark Rodriguez is founder and President of Auto Client Care, Inc., a leading automotive sales and sales management training organization.With over 20 years of retail and training experience, Mark specializes in training and coaching dealership personnel to deliver world class customer service. JEAN MARIE RUGG Jean Marie Rugg is General Manager of GNYADA'S DMV-DIRECT division. Jean is highly knowledgeable in the titling and registration of vehicles. Her experience as an automotive biller enables her to quickly explain DMV procedures and requirements for the understanding of dealership employees. JUDYVANN KARSTADT Judy Vann Karstadt has nearly three decades’ experience in the retail auto industry, and specializes in training for sales, marketing, F&I, and management. Judy is an AFIP Accredited Facilitator for the AFIP Certification Program and has taken hundreds of F&I managers through the program.

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