New York State Franchise Law For New Car Dealers

KEY TERMS TO THE NEW YORK STATE FRANCHISE LAW

Definitions ................................................................................................ 19 A Administrative Hearing ................................................ 50, 51, 52, 53 Advertising ............................................................................... 22, 24, 29 Allocate/Allocation ................................................................ 38, 43, 44 Alter/Alteration ................................................ 25, 26, 32, 33, 34, 43 Appeal ................................................................................................ 40, 53 Arbitration ................................................................................................ 49 Audit ................................................................................................... 46, 47 B Breach ........................................................................................................ 29 C Captive Finance .............................................................................. 22, 36 Chargeback ...................................................................................... 46, 48 Construction ............................................................ 24, 25, 26, 33, 34 Customer Satisfaction Index (CSI) ................................................. 36 D Delivery and Preparation .................................................................... 44 E Exclusive Dealership Facilities ........................................................... 27 Export ........................................................................................................ 38 Extended Service Contract ......................................................... 23, 24 F Factory Store ............................................................................... 4, 14, 38 Fleet Program .................................................................................. 35, 38 G Good Faith ....................................................... 20, 24, 29, 38, 43, 47 H Heirs ................................................................................................... 31, 32 I Image .................................................................................................. 26, 27 Incentive Program(s) ............................................................ 30, 33, 35 L Labor Reimbursement Rate ............................................................... 45 Loaner ........................................................................................................ 42 M Maintenance Plan .......................................................................... 23, 24 Marketing .......................................................................... 19, 37, 46, 47 Mediation .......................................................................... 50, 51, 52, 53 N Nonrenewal of Franchise ............................................. 27, 28, 33, 48

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