New York State Franchise Law for New Car Dealers

KEY TERMS TO THE NEW YORK STATE FRANCHISE LAW

Definitions ...................................................................... 8, 9, 10, 11, 12 A Administrative Hearing ................................................ 52, 53, 54, 55 Advertising ........................................................................ 22, 24, 46, 47 Allocate/Allocation ................................................. 40, 43, 44, 45, 46 Alter/Alteration ................................................................ 27, 28, 35, 36 Appeal ................................................................................................ 42, 55 Arbitration ................................................................................................ 51 Audit ................................................................................................... 48, 49 B Breach ........................................................................................................ 31 C Captive Finance ...................................................................................... 38 Chargeback .............................................................................. 48, 49, 50 Construction .................................................... 26, 27, 28, 35, 36, 56 Customer Satisfaction Index (CSI) ................................................. 38 D Delivery and Preparation .................................................................... 46 E Exclusive Dealership Facilities ........................................................... 27 Export ........................................................................................................ 40 Extended Service Contract ......................................................... 25, 26 F Factory Store ..................................................................... 14, 17, 18, 40 Fleet Program .......................................................................................... 40 G Good Faith ............................................................... 26, 31, 40, 45, 49 H Heirs ................................................................................................... 33, 34 I Image .................................................................................................. 28, 29 Incentive Program(s) ............................................................ 32, 35, 37 L Labor Reimbursement Rate ....................................................... 46, 47 Line Make .................... 22, 29, 30, 35, 36, 38, 39, 41, 42, 43, 45 Loaner ........................................................................................................ 44 M Maintenance Plan .......................................................................... 25, 26 Marketing .......................................................................... 21, 39, 48, 49 Mediation ......................................................................................... 52, 53 N Nonrenewal of Franchise .................................................... 30, 35, 50

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