2016-17 GNYADA Automotive Workshops & Seminars

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GNYADA’S BILLERS’ WORKSHOP
The essential steps to becoming an
efficient and effective biller.
Date: wednesday, April 5, 2017
Time: 10:00am-4:00pm
Instructor: Jean marie Rugg
General manager DmV Direct
Fee: $125 (GNYADA member)
$250 (non-member)
learn the requirements for the DmV desk in the deal-
ership, how to set up the desk to run smoothly, and
requirements to accurately submit items to the DmV.
Workshop highlights include:
n Understanding the process of registering vehicles
in the dealership
n overview of the various DmV forms, including
reports of sale, titles and odometer disclosure
n The fees associated with new vehicle registration
transactions
n Specific terms used in registration processing
n Understanding the DmV timelines
SERVICE ADVISOR TRAINING:
DRIVING CONSISTENT SuCCESS
everything you need to know about being an
outstanding Service Advisor.
Date: Thursday, April 6, 2017
Time: 10:00am-4:00pm
Instructor: Frank Phillips, FcP-Sales masters
Fee: $125 (GNYADA member)
$250 (non-member)
learn how to increase sales and raise customer
satisfaction in the service drive.
Participants will learn:
n Selling techniques for communicating necessary
service(s) to customers
n methods to build a rapport and learn about
the customer
n How to sell service based on benefits to the
customer
n Techniques for handling objections
n How to ensure trust and credibility in customer
relationships
BDC & SALES BOOT CAMP
what to say and how to say it to get more customers
into your dealership.
Date: wednesday, April 12, 2017
Time: 10:00am-4:00pm
Instructor: mark Rodriguez
Auto client care, Inc.
Fee: $125 (GNYADA member)
$250 (non-member)
learn the phone strategies that get better results.
Attendees will learn how to:
n Navigate around sales call objections
n convert internet leads into appointments
n leave effective voicemail messages
n connect with millennial shoppers
n Deal with customers determined to get
over-the-phone pricing
HIGH-GROSS SALES TRAINING
Gross profit: it’s yours to keep or give away.
Date: wednesday, April 26, 2017
Time: 10:00am–4:00pm
Instructor: Ken carlson
Director of Training for manage-Rite, Inc.
Fee: $125 (GNYADA member)
$250 (non-member)
This powerful one-day advanced sales training will
expose seasoned veterans (and rookies) to proven
techniques that sell more cars and create higher
gross profit.
Attendees will learn techniques for:
n Improving the quality of sales conversations
n Selling value as opposed to price
n Selling from inventory
n Selling value through a proper product
presentation and demonstration ride
n obtaining commitment and negotiating for profit
GNYADA’S CENTER FOR AUTOMOTIVE EDUCATION & TRAINING wHITeSToNe New YoRK 718.640.2000 • 14
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