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EFFECTIVE OuTBOuND
COMMuNICATION SKILLS
etiquette skills salespeople can utilize
to communicate with customers.
Date:
wednesday, march 22, 2017
Time:
10:00am-4:00pm
Instructor: mark Rodriguez
Auto client care, Inc.
Fee:
$125 (GNYADA member)
$250 (non-member)
learn how to use engaging telephone techniques,
handle rejection, and apply a call purpose outline that
motivates the receiver to engage in a conversation.
Attendees will learn how to:
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contact unsold/dormant customers and invite
them back
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overcome objections
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Ask for online testimonials
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confirm appointments
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contact missed appointments
IMPROVING YOuR MANAGERIAL
EFFECTIVENESS
move from being a boss to a coach who gets results.
Date:
Tuesday, march 28, 2017
Time:
10:00am-1:00pm
Instructor: Bill mcAndrews
william D. mcAndrews & Associates
Fee:
$85 (GNYADA member)
$150 (non-member)
learn to adapt to change, navigate conflicts, and moti-
vate your people.
Participants will learn how to:
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effectively hold employees accountable for their
actions
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meet the diverse needs of all teammembers with
proven communication techniques
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motivate people
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Anticipate and resolve conflict situations
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Use delegation to increase productivity and
individual growth
718.640.2000 •
GNYADA.com/eDUcATIoNGNYADA’S CENTER FOR AUTOMOTIVE EDUCATION & TRAINING
wHITeSToNe New YoRK
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