2016-17 GNYADA Automotive Workshops & Seminars

12 / 28

EFFECTIVE OuTBOuND
COMMuNICATION SKILLS
etiquette skills salespeople can
utilize to communicate with customers.
Date: wednesday, December 7, 2016
Time: 10:00am-4:00pm
Instructor: mark Rodriguez
Auto client care, Inc.
Fee: $125 (GNYADA member)
$250 (non-member)
learn how to use engaging telephone techniques,
handle rejection, and apply a call purpose outline that
motivates the receiver to engage in a conversation.
Attendees will learn how to:
n contact unsold/dormant customers and invite
them back
n overcome objections
n Ask for online testimonials
n confirm appointments
n contact missed appointments
MANAGING DIFFICuLT PEOPLE
Never fall victim to those folks who have
the potential to make life miserable.
Date: Thursday, December 8, 2016
Time: 10:00am-1:00pm
Instructor: Bill mcAndrews
william D. mcAndrews & Associates
Fee: $85 (GNYADA member)
$150 (non-member)
learn strategies for getting adversaries to cooperate,
bullies to back off, wallflowers to open up, and chronic
complainers to think before they speak.
Attendees will learn:
n How to work with/work around negative people
n General sympathizing/empathizing techniques
n How to communicate with any difficult person
n when to go to a third party for help in dealing with
a “problem person”
n How to deal with employees who don’t keep
commitments, have negative attitudes, may
offend others, or are closed-minded
SuCCESSFuL TEAM MANAGEMENT
winning teams are made - they don't just happen.
Date: wednesday, December 21, 2016
Time: 10:00am-1:00pm
Instructor: Bill mcAndrews
william D. mcAndrews & Associates
Fee: $85 (GNYADA member)
$150 (non-member)
learn effective leadership skills to inspire and influ-
ence your staff to achieve team goals.
Attendees will learn:
n How to deal with low performing teams and
individuals
n Key tips to turning around and building successful
teams
n Ideas about how to develop, coach, and motivate
your team
n methods for setting goals, objectives and tracking
performance
n How to develop winning team players
GNYADA’S CENTER FOR AUTOMOTIVE EDUCATION & TRAINING wHITeSToNe New YoRK 718.640.2000 • 8
D E C E M B E R